- Provide Level 2 technical support for desktop, laptop, and end-user IT issues.
- Troubleshoot Windows 10/11 and Windows Server 2019/2022-related issues.
- Manage Active Directory (AD), including user account creation, password resets, account unlocks, and group membership.
- Troubleshoot Group Policy Objects (GPO) and execute commands such as gpupdate /force.
- Diagnose BSOD, system performance, OS crashes, application errors, and driver issues.
- Troubleshoot DNS, DHCP, TCP/IP, VPN, LAN, Wi-Fi, and IP configuration issues.
- Provide support for physical servers, application clusters, and basic server connectivity issues.
- Perform Windows patching, software installation, upgrades, and security updates.
- Troubleshoot printer, peripheral, hardware, and connectivity issues.
- Provide basic VMware virtualization support and coordinate with server teams for escalations.




- Handle incident and service requests through ITSM tools such as ServiceNow or similar platforms.
- Maintain SLA compliance, update tickets, and document troubleshooting steps.
- Coordinate with L3, network, and server teams for complex technical issues.

Required Technical Skills

- Windows 10/11 troubleshooting.
- Windows Server 2019/2022 fundamentals.
- Active Directory and Group Policy Management.
- Hardware and software troubleshooting.
- DNS, DHCP, TCP/IP, LAN, and VPN troubleshooting.
- BSOD and system performance troubleshooting.
- Windows patch management.
- VMware fundamentals.
- ITSM ticketing tools and SLA management.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support (Daman)
🏢 Team Computers
📍 Daman