Key Responsibilities:

- Strong proficiency in both written and spoken English.
- Ability to monitor calls in either English or Spanish.
- Provide feedback and coaching to agents for performance improvement.
- Offer clear guidance to associates to enhance their performance.
- Ensure awareness of quality and agent behaviour standards.
- Ability to work in a 24/7 shift setting.
- Excellent team player with the ability to influence and manage change.
- Focused on meeting targets.

Location:

This position is based in Noida (Sector 62).

Additional Requirements:

- Proficiency in MS Office/MS Excel.

Key Responsibilities:

- Auditing for accuracy in work orders and data integrity.
- Monitoring calls.
- Providing coaching feedback to agents for performance enhancement.
- Conducting call calibrations and evaluations.

Experience Preferred:

- Experience in outbound sales,



survey processes, and customer care.
- Experience with companies like Dish TV, AT&T;, Spectrum, and Comcast is preferred.

Perks and Benefits:

- Health insurance coverage.
- Transportation services (cab for pick-up and drop-off).

Behaviors

Preferred

- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

📌 IN-Quality Analyst Spanish (Noida)
🏢 Ipacesetters Solutions
📍 Noida