Company: Crossroads Helpline (Roadside Awareness Pvt. Ltd.)
Location: Okhla Phase-II, New Delhi (in office)
Experience: 3-5 years in Roadside Assistance (RSA)
Industry: Roadside Assistance / Automotive Services
Type: Full-time
Joining: Immediate joiners preferred
Salary: Add your range here, e.g. ₹30,000 - ₹35,000 per month

About the role
Lead our RSA service operations and keep our 24×7 roadside assistance running smoothly. You will manage a team of 12-15 members, our mechanic network, and service partners to make sure every customer gets fast, reliable help.

What you’ll do

- Lead and supervise a team of 12-15 members
- Oversee 24×7 RSA operations and ensure timely service delivery
- Manage mechanic deployment and service allocation
- Coordinate with the Control Room and Customer Support teams
- Manage service dealers and mechanic network partners
- Track service quality, response time, and operational performance
- Resolve service issues quickly




- Maintain operational reports and MIS
- Keep mechanics, partners, and internal teams well coordinated

What we’re looking for

- 3-5 years of experience in RSA / Roadside Assistance
- Experience managing mechanics and service dealer networks
- Experience leading a team of 12-15 members
- Solid communication, coordination, and problem-solving skills
- Basic computer knowledge (Excel/MIS reporting)
- Comfortable working in a 24×7 service environment (rotational shifts)

What we offer

- Leadership role in a growing roadside assistance company
- Opportunity to grow with the network
- Immediate joining supported

How to apply
Send your CV to [email protected]

WhatsApp number +91-XXXXXXXXXX)

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Head - RSA Network (Noida)
🏢 Crossroads Helpline (Roadside Awareness
📍 Noida