We are looking for a responsible and customer-focused Customer Service Executive to support our U.S. restaurant operations during night shifts. The role involves handling customer inquiries, resolving complaints, coordinating with restaurant teams, and monitoring authorized CCTV feeds to identify and report operational or security-related incidents.

Key Responsibilities:

- Handle customer calls, emails, online orders, and service-related complaints.
- Coordinate with U.S. restaurant teams to resolve customer issues promptly.
- Monitor CCTV feeds for operational irregularities, safety concerns, and suspicious activities.
- Document incidents and escalate concerns to the appropriate management team.
- Maintain accurate customer service records and surveillance logs.
- Follow company policies, confidentiality requirements, and customer service standards.

Requirements:

- Good English communication skills.
- Basic computer knowledge and attention to detail.
- Solid observation, problem-solving, and communication skills.
- Willingness to work night shifts aligned with U.S. business hours.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive – US Shift (Night Shift) (Sahibzada Ajit Singh Nagar)
🏢 Chandi Hospitality
📍 Sahibzada Ajit Singh Nagar