# Qualtrics CX Consultant – DLTJP00060933

Deloitte payroll artech(contract basis job)

**JP ID:** DLTJP00060933

**Experience:** 3–5+ Years

**Max Bill Rate:** 25 LPA

**Work Model:** Hybrid

**Location:** All USI Locations – Hyderabad, Bangalore, Mumbai, Pune, Kolkata, Chennai, Gurgaon

**Profile Type:** Offline Profiles will not be considered

### Job Description

* Minimum **3+ years of experience on Qualtrics**, with robust expertise in **Customer Experience (CX)** and **Experience Management (XM)** programs.

* Develop strategic partnerships with clients and drive CX strategies through Qualtrics solutions.

* Deliver actionable insights through **Qualtrics dashboards, workflows, and advanced analytics**.

* Support and mentor the team to maintain quality delivery across projects.

* Stay current with **CX/EX domains, Qualtrics product enhancements, XM modules, and VOC capabilities**.

* Own technology paths and integrations with Qualtrics and other CX/EX tools, including **CRM systems such as Salesforce, HR platforms, and APIs**.

* Apply best practices in **survey design, sampling methodology, naming conventions, questionnaire development, analysis planning, and insight generation**.

* Hands-on experience with Qualtrics capabilities including:

* CX and EX modules

* Text Analytics and Natural Language Processing

* Predictive Intelligence and Driver Analysis

* Digital intercepts and conversational feedback





* Advanced dashboards and role-based reporting

* Action planning and closed-loop feedback workflows

* Collaborate with technical specialists to design and deliver XM programs using Qualtrics integrations and automation.

* Provide insights on analytical techniques, data interpretation, and actionable recommendations.

* Synthesize **primary, secondary, and client-system data sources** to deliver research-driven insights through Qualtrics.

* Understanding of **JavaScript and API integrations** for advanced Qualtrics customization.

* Experience with **CRM integrations, especially Salesforce (SFDC)**, and other enterprise systems connected to Qualtrics.

* Familiarity with **employee lifecycle programs and customer journey mapping** within Qualtrics XM.

* Hands-on **Program Management** experience is preferred.

### Mandatory / Key Skills

* Qualtrics

* Customer Experience (CX)

* Experience Management (XM)

* CX/EX Modules

* Qualtrics Dashboards & Workflows

* Advanced Analytics

* Text Analytics / NLP

* Predictive Intelligence / Driver Analysis

* Digital Intercepts / Conversational Feedback

* Action Planning / Closed-Loop Feedback

* JavaScript

* API Integrations

* CRM Integrations / Salesforce (SFDC)

**Note:** Requirement to be worked on only when shared in FG. Offline profiles will not be considered.

Pay: Up to ₹2,500,000.00 per year

Work Location: In person

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