Job Title: Customer Support Executive

Key Responsibilities:

- Address customer concerns and provide timely resolutions to queries.
- Develop a thorough understanding of the company's products and services to assist customers effectively.
- Respond to customer inquiries and provide prompt support.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Collect customer feedback and identify opportunities to upsell products and services.
- Maintain accurate and timely records of all customer interactions.
- Achieve individual sales targets consistently.

Required Skills & Qualifications:

- Excellent communication and interpersonal skills.
- Proficiency in spoken and written English and Hindi is mandatory.
- Knowledge of additional languages will be an added advantage.
- Flexibility to work rotational shifts, including night shifts.

Educational Qualification: 12th pass or graduate.

Experience Required: Freshers and experienced candidates are welcome.

Shift Timing: 9 hours, including a 1-hour break.

Working Days: 6 days a week, with 1 rotational weekly off.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Kochi)
🏢 RailYatri.in
📍 Kochi