Guest Services and Communication

- Provide comprehensive information about hotel amenities, local attractions, events, and transport options.
- Fulfill special requests such as dining reservations, spa bookings, or local travel arrangements.
- Prepare welcome folders, amenity gifts, and personalized notes for repeat or high-profile guests.
- Complaint Resolution and Service Recovery
- Listen actively to guest complaints, handle grievances promptly, and coordinate immediate service recovery.
- Escalate complex or unresolved issues to the Guest Relations Manager or Front Office Manager when necessary.
- Cross-Departmental Coordination
- Liaise with housekeeping to track room readiness, cleaning status, and special setup requests.
- Coordinate with Food & Beverage (F&B;)



and the concierge for special dining or executive lounge requirements.
- Feedback and Record Keeping
- Collect ongoing guest feedback and conduct courtesy calls or departure interviews to gauge satisfaction.
- Log daily interactions, guest preferences, likes, dislikes, and incident reports into the hotel's property management system.
- Promote hotel loyalty programs and encourage positive online reviews.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Food provided

Application Question(s):

- Your Current Salary
- Your Salary Expectation
- Notice Period

Language:

- English Communication (Preferred)

Work Location: In person

📌 Guest Relation Executive (Bhopal)
🏢 Hotel Citrus Prime
📍 Bhopal