Department/Segment: Operations
Experience: 3–5 Years
Job Type: Full-Time

Job Summary

We are looking for a proactive and organized Internal Sales & Follow-up Manager to manage internal sales coordination, client follow-ups, lead tracking, and day-to-day operational activities. The ideal candidate should have robust communication, coordination, and follow-up skills to ensure timely responses, smooth workflow, and effective customer relationship management.

Key Responsibilities

- Manage regular follow-ups with clients, prospects, and internal teams to ensure timely responses and closures.
- Coordinate with the sales team to track leads, enquiries, quotations, and pending orders.
- Maintain accurate records of client interactions, follow-up schedules, and sales reports.
- Ensure timely follow-up on pending payments, proposals, orders, and other business requirements.
- Coordinate with operations, sales, and other departments to ensure smooth execution of client requirements.
- Monitor pending tasks and ensure timely completion within defined timelines.
- Prepare daily, weekly,



and monthly MIS reports related to sales follow-ups and operational activities.
- Handle customer queries and ensure prompt resolution by coordinating with the concerned teams.
- Identify gaps in the follow-up process and suggest improvements to enhance efficiency.
- Support management in monitoring team performance, workflow, and operational targets.

Required Skills & Qualifications

- Graduate in any discipline; relevant qualifications in business administration or management will be an advantage.
- 3–5 years of experience in internal sales, sales coordination, client follow-ups, or operations.
- Excellent verbal and written communication skills.
- Strong organizational, coordination, and follow-up abilities.
- Good working knowledge of MS Excel, MS Word, and email communication.
- Experience in maintaining MIS reports, trackers, and client databases.
- Ability to manage multiple tasks, prioritize work, and meet deadlines.
- A proactive approach with strong attention to detail and problem-solving skills.

Work Location: In person

📌 Internal Sales Representative (Delhi)
🏢 fcml distributors
📍 Delhi