Job Description: Front Office Associate

Location: Ginger Gangtok
Experience: 1-2 Years
Salary: ₹13,000 - ₹15,000 per month

Position Summary

The Front Office Associate is responsible for creating a positive first impression for guests by delivering efficient, courteous, and skilled front desk services. The role involves handling guest check-ins and check-outs, reservations, guest queries, and ensuring a seamless guest experience in line with Ginger Hotels' service standards.

Key Responsibilities

- Welcome guests and ensure a smooth check-in and check-out process.
- Handle room reservations, cancellations, and modifications efficiently.
- Respond to guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate guest records and update the Property Management System (PMS).
- Coordinate with Housekeeping, Engineering, and F&B; teams to ensure guest satisfaction.
- Handle cash, card transactions, and prepare daily billing reports.
- Assist guests with local information, transportation arrangements, and hotel services.
- Ensure adherence to hotel policies, SOPs,



and brand standards.
- Maintain a neat and professional front desk environment.
- Support night audit and shift handover procedures as required.

Eligibility Criteria

- Graduate in Hotel Management, Hospitality, Tourism, or any relevant discipline.
- 1-2 years of experience in Front Office operations, preferably in the hospitality industry.
- Good communication skills in English and Hindi; knowledge of local languages will be an advantage.
- Basic computer knowledge and familiarity with hotel PMS software.
- Customer-centric approach with a pleasant personality and professional grooming.
- Willingness to work in shifts, including weekends and holidays.

Skills Required

- Guest Relations & Customer Service
- Communication & Interpersonal Skills
- Problem Solving & Complaint Handling

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Job Description: Front Office Associate (Gangtok)
🏢 Ginger Hotels
📍 Gangtok