Job Summary

We are seeking an experienced and customer-focused Service Manager to lead and manage the service team responsible for solar inverter complaints and EPC-related service issues. The role involves overseeing troubleshooting, coordinating field service activities, resolving customer escalations, and ensuring timely and effective service support for solar inverters and rooftop solar EPC projects. The candidate will be responsible for team performance, service quality, and customer satisfaction.

Key Responsibilities

- Lead, manage, and supervise the service team handling solar inverter complaints and EPC-related service issues.
- Monitor and ensure timely resolution of customer complaints, technical issues, and service requests.
- Guide the team in troubleshooting grid-connected solar inverters and resolving technical faults.
- Oversee service activities related to rooftop solar EPC projects, including installation-related issues, commissioning, and after-sales support.
- Coordinate with customers, dealers, distributors, EPC partners, and internal departments to resolve service issues.
- Assign service calls to team members and monitor their progress until closure.
- Handle critical customer complaints and escalations, ensuring effective and timely solutions.
- Plan and coordinate field visits, in office inspections, and technical support activities.
- Maintain records of service complaints, pending cases, resolution time, field visits, and customer feedback.
- Monitor team performance and ensure adherence to service timelines and company procedures.




- Coordinate with the production, quality, and technical teams to address recurring inverter issues and customer complaints.
- Ensure proper communication and follow-up with customers until their issues are resolved.
- Identify recurring service problems and coordinate corrective actions with the concerned departments.
- Prepare and share regular service reports with management.

Required Skills

- Strong knowledge of solar inverters, preferably grid-connected/on-grid solar inverters.
- Understanding of rooftop solar EPC operations, installation, commissioning, and troubleshooting.
- Team management, leadership, and coordination skills.
- Strong customer handling and complaint resolution abilities.
- Good technical troubleshooting and problem-solving skills.
- Ability to manage multiple service cases and prioritize urgent complaints.
- Good communication and reporting skills.
- Proficiency in MS Excel and basic computer applications.

Qualification & Experience

- Diploma or B.E./B.Tech in Electrical or Electronics Engineering preferred.
- 3–5 years of relevant experience in solar inverter service, solar EPC service, or technical support.
- Prior experience managing or supervising a service team is preferred.

Department: Service & Technical Support

How to Apply : Interested candidates can share their updated resume at [email protected] or contact +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Services Manager (Manjalpur)
🏢 Frelit Energy
📍 Manjalpur