We are looking for an Associate Business Analyst with a robust technical and functional support background who is interested in transitioning into a Business Analyst role within our internal Product Team.
This is not a conventional Business Analyst requirement. We are specifically looking for professionals who have hands-on experience in product/application support and understand both the technical and functional aspects of a product.
The candidate should be capable of understanding product functionality, troubleshooting issues, coordinating with technical teams, and interacting with business stakeholders to understand requirements and provide solutions.
### Key Responsibilities
* Understand the product's functionality, features, and business workflows.
* Provide technical and functional support for the product.
* Analyze application issues and identify root causes.
* Work closely with technical teams to investigate and resolve product-related issues.
* Interact with business stakeholders to understand their requirements and challenges.
* Translate business requirements into functional specifications.
* Coordinate between business and technical teams to ensure effective communication.
* Support product enhancements,
feature improvements, and issue resolution.
* Participate in requirement gathering, documentation, and product discussions.
* Develop a strong understanding of the product roadmap and business objectives.
### Mandatory Skills & Requirements
* 4–6 years of overall experience.
* Strong background in application/product support.
* Good understanding of both technical and functional aspects of a product.
* Ability to understand product workflows and functionality.
* Experience troubleshooting application or product-related issues.
* Good stakeholder management and communication skills.
* Ability to coordinate with developers, technical teams, and business users.
* Interest in transitioning from a support-oriented role into Business Analysis.
* Willingness to work from either Hyderabad or Chennai, depending on business requirements.
### Preferred Candidate Profile
Candidates from the following backgrounds would be suitable:
* Application Support Engineer
* Product Support Engineer
* Technical Support Analyst
* Production Support Engineer
* Functional Support Analyst
* L2/L3 Application Support Professionals
**Important:** Candidates with only traditional Business Analyst experience and no technical/product support exposure may not be suitable.