Role Overview

We are looking for a proactive Support Intern to assist the Support Team in managing parent queries, resolving basic technical issues, maintaining records, and ensuring a smooth experience for parents and students using our online school platform.

Key Responsibilities

- Handle parent queries through calls, emails, and other communication channels.

- Assist parents with basic technical issues related to the online learning platform.

- Coordinate with internal teams to ensure timely resolution of queries and complaints.

- Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM.

- Follow up on pending issues and ensure timely closure within defined timelines.

- Support the team in improving parent satisfaction and overall customer experience.

- Identify recurring issues and report them to the concerned team.

- Assist with daily support operations and prepare regular activity reports.

Required Skills & Qualifications

- Graduate or pursuing graduation in any discipline; candidates from IT or Computer Science backgrounds are preferred.

- Excellent verbal and written communication skills.

- Basic knowledge of computers, internet applications, and troubleshooting.





- Familiarity with Google Workspace, MS Office, and CRM tools is an advantage.

- Strong problem-solving, coordination, and follow-up skills.

- Willingness to learn, attention to detail, and a customer-focused attitude.

What You Will Gain

- Practical Experience: Hands-on exposure to customer support, parent communication, and day-to-day operations in an online school.

- Technical Skills: Learn basic troubleshooting, CRM management, and digital support tools.

- Professional Development: Improve communication, problem-solving, teamwork, and customer-handling skills.

- Industry Exposure: Gain valuable experience in the EdTech and online education sector.

- Growth opportunities Opportunity: Based on your performance, skills, and organizational requirements, you may have the opportunity to transition into a full-time employee role with the organization upon successful completion of the 6-month internship.

Workplace TypeIn-Office

Employment TypeInternship

Experience Levelentry-level

Monthly Compensation INR 10,000 - 12,000

Work Experience (years)0 - 1 years

Skills

data managementcommunicationcustomer handlingedtech

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