Profile: Technical Head & Advisory

Experience:

2-3 years of relevant experience in accounting, taxation or customer-facing technical advisory Prior exposure to accounting software, or to a support or advisory role, is preferred Roles:

Resolve customer queries on accounting, GST, TDS, TCS, inventory and taxation Guide customers on the correct accounting treatment and the right way to use the software for complex transactions Act as the escalation point for queries needing professional accounting and tax knowledge Support the Customer Support team in resolving technical accounting and compliance queries Train and mentor support team members to build their accounting and taxation knowledge Analyse recurring customer queries and create FAQs,



SOPs and knowledge resources for the support team Coordinate with the Product & Development team where queries point to product changes or improvements Keep the team updated on significant changes in GST, TDS and other applicable tax and compliance provisions Qualification:

Qualified Chartered Accountant (CA) Good communication and problem-solving skills Comfortable interacting directly with customers Able to explain complex accounting and taxation concepts in simple language Interest in technology and accounting software is an added advantage

📌 Technical Head & Advisory-Software-Surat-8.4 LPA
🏢 Rishi Jobs
📍 Surat