Job Title: Collection Executive

Company: NBFC

Location: Mumbai, Chembur

Experience: 1–4 yrs

Department: Collections / Recovery

Employment Type: Full time

Key Responsibilities

· Manage assigned customer accounts and ensure timely collection of outstanding dues.

· Contact customers through phone calls, field visits, and other approved communication channels for payment follow-ups.

· Achieve monthly and quarterly collection/recovery targets.

· Understand customer payment issues and negotiate suitable repayment solutions within company policies.

· Maintain regular follow-ups on overdue and delinquent accounts.

· Ensure accurate and timely updating of collection activities, customer interactions, and payment status in the system.

· Conduct field visits, wherever required, for customer follow-up and payment collection.

· Identify high-risk or difficult-to-collect accounts and escalate them to the reporting manager.

· Coordinate with internal teams such as Operations, Credit, Customer Service, and Legal for resolution of collection-related issues.

· Maintain professional relationships with customers while handling difficult or sensitive situations.

· Ensure all collection activities are conducted ethically and in compliance with applicable regulatory requirements and company policies.

· Prepare and share regular collection reports and daily activity updates with the reporting manager.

Candidate Profile





· 1–4 years of relevant experience in collections/recovery in an NBFC, bank, fintech, microfinance, lending, or financial services company.

· Good understanding of the loan collection and recovery process.

· Strong communication and negotiation skills.

· Target-oriented with a strong focus on achieving collection goals.

· Ability to handle customer objections and difficult conversations professionally.

· Comfortable with field collection activities, if required.

· Basic knowledge of MS Excel and collection/CRM software.

· Good interpersonal and relationship-management skills.

· Ability to work independently as well as part of a team.

· Candidates with experience in retail loans, personal loans, business loans, consumer finance, or digital lending will be preferred.

· Two-wheeler and a valid driving licence may be preferred for field collection roles.

Key Skills

Collections & Recovery | Customer Handling | Negotiation | Field Collection | Loan Recovery | Follow-up | Target Achievement | Communication Skills | CRM | MS Excel

Key Performance Indicators (KPIs)

· Monthly collection/recovery target achievement

· Collection efficiency

· Reduction in overdue accounts

· Promise-to-pay (PTP) conversion and adherence

· Daily customer follow-up and productivity

· Portfolio quality and resolution of delinquent accounts

· Compliance with collection policies and processes

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Collection Executive (Chembur)
🏢 MAHACOL TIE-UP
📍 Chembur