Position: Assistant General Manager (AGM) – Service

Job Purpose

To lead and manage the overall two-wheeler service operations, ensuring high customer satisfaction, workshop profitability, service quality, technician productivity, and achievement of business targets.

Key Responsibilities

- Manage day-to-day operations of the two-wheeler service workshop across assigned locations.
- Achieve service revenue, labour sales, parts sales, customer-pay and warranty targets.
- Monitor workshop productivity, efficiency, technician utilization, and bay capacity.
- Ensure high Customer Satisfaction (CSI) and improve customer retention.
- Develop and implement service processes in line with OEM standards and dealership policies.
- Monitor RO (Repair Order) opening, WIP, ageing, closure, and repeat repairs.
- Ensure timely completion and delivery of vehicles with proper quality checks.
- Control warranty claims, goodwill cases, service campaigns, and technical complaints.
- Drive periodic maintenance, paid service, AMC/service packages, and customer retention activities.
- Monitor service advisor and technician performance through KPIs.
- Recruit, train, coach, and motivate service advisors, technicians, and workshop staff.
- Ensure proper availability and utilization of tools, equipment, consumables, and spare parts.
- Coordinate with Parts,



Sales, CRM, Warranty, and Accounts departments.
- Analyse workshop MIS, revenue, expenses, profitability, and productivity reports.
- Identify opportunities to reduce operational costs and improve workshop profitability.
- Handle escalated customer complaints and ensure timely resolution.
- Ensure compliance with safety, environmental, statutory, and OEM requirements.
- Conduct regular audits of workshop processes, quality, cleanliness, and safety.
- Plan manpower and workshop capacity according to business volume.
- Implement continuous improvement initiatives to increase efficiency and customer satisfaction.

Qualification & Experience

- Diploma / Bachelor’s degree in Automobile, Mechanical Engineering, or related field.
- 8–15 years of experience in two-wheeler service operations, preferably with an OEM-authorized dealership.
- Minimum 3–5 years in a managerial/senior service role.
- Strong knowledge of two-wheeler diagnostics, workshop processes, warranty, and after-sales operations.
- Experience in managing technicians, service advisors, and large workshop teams.

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 AGM-Service (Thoothukudi)
🏢 Pearl Motors
📍 Thoothukudi