Key Responsibilities

- Attend to customers and explain gold loan products, terms, interest rates, and repayment options.
- Assess and verify gold jewellery for purity and weight as per company guidelines and authorized procedures.
- Process gold loan applications and complete customer KYC documentation.
- Ensure accurate valuation, loan eligibility calculation, and documentation.
- Verify customer details and supporting documents before loan disbursement.
- Coordinate with the Branch Manager for loan approvals and disbursements.
- Maintain proper records of gold packets, loan documents, and customer transactions.
- Ensure the secure custody and security of pledged gold as per company policies.
- Follow up with customers regarding repayments, renewals, and overdue accounts.
- Adhere to company policies, audit requirements, and applicable regulatory guidelines.
- Provide quality customer service and support branch business targets.
- Assist in daily branch operations and prepare reports as required.

Work Location: In person

📌 Gold Loan Officer (Panvel)
🏢 B B Banthia Finance
📍 Panvel