Job Description: Guest Relations Officer

Job Title: Guest Relations Officer
Department: Guest Relations / Customer Experience
Employment Type: Full-Time
Work Location: Ghitroni, Delhi

About the Role

We are looking for a friendly, professional, and customer-focused Guest Relations Officer to ensure an exceptional experience for guests, clients, and visitors. The ideal candidate should possess excellent communication skills, a welcoming personality, and the ability to handle guest inquiries, resolve concerns, and maintain strong professional relationships.

Key Responsibilities

- Welcome and greet guests, clients, and visitors in a warm and professional manner.
- Manage guest inquiries, requests, complaints, and feedback efficiently.
- Ensure a smooth and pleasant guest experience from arrival to departure.
- Coordinate with internal departments to fulfill guest requirements promptly.
- Maintain guest records, visitor logs, and relevant documentation.
- Handle phone calls, emails, and in-person communications professionally.
- Provide accurate information regarding services, facilities, policies, and procedures.
- Proactively identify guest needs and provide personalized assistance.
- Resolve guest concerns diplomatically and escalate complex issues when required.
- Maintain professional standards of hospitality, etiquette, and presentation.
- Follow up with guests to ensure satisfaction and encourage positive feedback.
- Support event coordination, appointments, and special guest arrangements as required.

Required Skills & Qualifications





- Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field preferred.
- 1–3 years of experience in guest relations, front office, customer service, hospitality, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and conflict-resolution abilities.
- Professional appearance, positive attitude, and welcoming personality.
- Good organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Basic computer proficiency, including MS Office and email management.
- Strong customer-service orientation and a proactive approach.

Preferred Qualities

- Experience in hospitality, corporate reception, luxury services, or client-facing roles.
- Ability to handle VIP guests and confidential information professionally.
- Strong coordination and relationship-management skills.
- Fluency in English and Hindi; additional languages are an advantage.

Key Performance Indicators (KPIs)

- Guest satisfaction and feedback ratings.
- Response time to guest inquiries and complaints.
- Timely resolution of guest concerns.
- Quality of guest communication and service.
- Accuracy of guest records and coordination.
- Overall guest experience and service standards.

What We Offer

- A qualified and collaborative work environment.
- Opportunities for learning and career growth.
- A chance to contribute directly to customer satisfaction and service excellence.

Pay: From ₹12,000.00 per month

Work Location: In person

📌 Guest Relations Officer (Ghitorni)
🏢 ENETSTUDIOZ
📍 Ghitorni