Job description:

Key Responsibilities

· Technical Guidance: Provide on-site technical assistance to customers, explaining the superior quality and properties of Tata Tiscon TMT bars.

· Site Inspections: Conduct regular visits to construction sites to monitor the correct usage of steel and ensure structural integrity according to design specifications.

· Complaint Resolution: Address and resolve technical field complaints from customers or dealers, performing root-cause analysis and providing effective solutions.

· Stakeholder Engagement: Build and maintain robust relationships with local architects, masons, and contractors through regular meetings and technical workshops.

· Product Training:



Organize and lead "Service Camps" or training sessions for dealer mechanics and masons to educate them on best construction practices and modern steel solutions.

· Documentation & Reporting: Maintain accurate records of site visits, customer feedback, and technical queries using the company's ERP or reporting system.

Sales Support: Assist the sales team by providing technical pitches, material estimations (BOQ), and clarifying product-related technical doubts to close deals.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Service Engineer (Kottayam)
🏢 Prabhu Steels
📍 Kottayam