Customer Support Executive – Voice Process
Job Type: Full-Time
Process: Banking – Voice Process

Job Summary

Digitide Solutions is hiring Customer Support Executives for the Axis Bank voice process. Candidates will handle inbound customer calls, resolve banking-related queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

- Handle inbound customer calls professionally.
- Understand customer needs and resolve queries efficiently.
- Provide accurate information and appropriate solutions.
- Handle customer complaints and escalate unresolved issues.
- Maintain records of customer interactions and requests.
- Process customer applications, forms, and service requests.
- Follow company policies, communication guidelines, and procedures.
- Maintain customer satisfaction through effective communication.

Eligibility Criteria

- Qualification: Graduation is mandatory.
- Candidates must have provisional documents or relevant graduation proof.
- Pursuing higher education and B.Pharmacy students are not eligible.
- Languages: Excellent verbal communication in English and Hindi.
- Regional language proficiency is preferred.




- Freshers and experienced candidates can apply, subject to process requirements.

Required Skills

- Excellent communication in English and Hindi.
- Robust customer-handling and active-listening skills.
- Problem-solving and complaint-resolution abilities.
- Patience, empathy, and a customer-focused approach.
- Basic computer knowledge and typing accuracy.
- Ability to multitask and manage time effectively.
- Basic technical troubleshooting skills.

Salary Details

- Salary Option 1: ₹16,200 CTC / ₹15,700 take-home per month.
- Salary Option 2: ₹23,000 CTC / up to ₹17,500 take-home per month.

Salary will depend on the applicable hiring category and eligibility.

Working Details

- Working Days: 6 days a week.
- Weekly Off: 1 rotational week off.
- Transportation: Two-way cab facility or transport allowance of ₹2,000, as applicable.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Commuter assistance

Education:

- Bachelor's (Required)

Language:

- English (Required)
- Hindi (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Hyderabad)
🏢 Pincroste
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