JOB DESCRIPTIONSalon Manager – Wynn Salon & Spa

Location: Dadar West, Mumbai
Department: Salon Operations & Management
Reporting to: Management

Job Purpose

To manage the day-to-day operations of Wynn Salon & Spa, ensure excellent customer service, lead the salon team, and drive revenue through service sales, packages, memberships, and customer retention.

Key Responsibilities

1. Salon Operations

- Manage daily salon and spa operations and ensure smooth functioning.
- Maintain cleanliness, hygiene, discipline, and service quality.
- Ensure appointments are managed efficiently and waiting time is minimised.
- Monitor stock, product usage, and inventory requirements.

2. Team Management

- Supervise salon staff, hairstylists, beauticians, therapists, receptionists, and support staff.
- Manage staff attendance, punctuality, grooming, and work schedules.
- Assign duties, monitor performance, and ensure team discipline.
- Coordinate staff training and improve service standards.

3. Sales & Revenue Generation

- Achieve monthly sales and revenue targets.
- Encourage customers to purchase service packages, memberships, and retail products.
- Promote premium services, hair treatments, skin aesthetics, spa services, and seasonal offers.
- Follow up with existing customers to encourage repeat visits.
- Generate leads, convert enquiries into bookings, and improve customer retention.
- Track daily sales, staff performance, and service-wise revenue.

4. Customer Experience

- Ensure every customer receives a premium and personalised experience.




- Handle customer complaints and resolve issues professionally.
- Build long-term customer relationships and encourage reviews and referrals.
- Monitor customer feedback and take corrective action when required.

5. Reporting & Administration

- Maintain daily sales, attendance, appointment, and inventory records.
- Submit daily sales updates and monthly performance reports to management.
- Coordinate with the marketing team for promotions, campaigns, and lead conversion.
- Ensure salon policies, billing procedures, and operational standards are followed.

Required Skills & Qualifications

- Previous experience in salon, spa, beauty, hospitality, or retail management.
- Solid communication, leadership, and customer-handling skills.
- Good sales ability and a target-oriented mindset.
- Basic knowledge of billing, inventory, Excel, and reporting.
- Ability to motivate a team and manage multiple responsibilities.

Key Performance Expectations

- Achievement of monthly revenue and sales targets.
- Growth in package sales, memberships, and retail product sales.
- Improved repeat bookings and customer retention.
- High customer satisfaction and positive reviews.
- Effective staff management and smooth daily operations.
- Minimum wastage, proper inventory control, and accurate reporting.

Ideal Candidate: A proactive, disciplined, customer-focused manager who can run the salon independently, motivate the team, and consistently grow Wynn Salon & Spa's business.

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Salon Manager (Dadar)
🏢 Wynn Salon, Spa & Aesthetics Center
📍 Dadar