Job Title: Junior CRM Executive
Location: Delhi
Department: Customer Relationship Management (CRM)
Experience: 0–2 years
Qualification: Graduate (MBA preferred but not mandatory)
Employment Type: Full-Time

Job Summary:

We are seeking a motivated and customer-focused Junior CRM Executive to join our team in Mohali. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing documentation, and ensuring a smooth post-sales experience.

Key Responsibilities:

- Maintain regular communication with customers regarding bookings, payments, and project updates
- Manage customer data, documentation, and CRM software entries
- Handle customer queries via calls, emails, and in-person visits
- Coordinate with internal departments (Sales, Accounts, Projects) for timely updates
- Assist in preparing allotment letters, demand letters, and possession-related documents
- Schedule and follow up on site visits and meetings




- Ensure customer satisfaction and build long-term relationships
- Maintain accurate MIS reports and customer records

Skills Required:

- Excellent communication and interpersonal skills
- Basic knowledge of real estate processes
- Proficiency in MS Office (Excel, Word) and CRM tools
- Good organizational and multitasking ability
- Polite, patient, and customer-first attitude

Preferred Qualifications:

- Prior experience in real estate or a customer service role
- Fluency in English, Hindi, and Punjabi (preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Health insurance
- Provident Fund

Application Question(s):

- How many years of experience do you have?
- What is your Current Salary (per month)?
- Are you comfortable with the location - Mohali?
- Are you immediate joiner?

Work Location: In person

📌 CRM Executive (Delhi)
🏢 One Group Developers
📍 Delhi