- Handle IT incidents service requests via ticketing tools
- Perform L1 troubleshooting (hardware, software, network basics)
- Manage L2 issues (VPN, access, email, applications)
- Support laptops, printers, and user accounts
- Log, prioritize, and resolve tickets within SLA
- Escalate complex issues and track to closure
- Communicate clearly with end users
- Maintain documentation and follow SOPs
- Basic networking (IP, DNS, VPN, Wi-Fi)
- Windows OS system troubleshooting
- Familiarity with M365 / Google Workspace
- Solid problem-solving and logical thinking
- Good communication (spoken written)
- Ability to prioritize and handle multiple tickets
- Willingness to work in rotational shifts
- Ownership mindset
- Willingness to work in 24/7 rotational shifts
- Strong coordination and teamwork abilities
- Exposure to ticketing tools (JIRA, ServiceNow, Zendesk, etc.)
- Basic understanding of ITIL concepts
- Exposure to production or application support environments
- Ability to prepare basic status reports
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
📌 IT Helpdesk Engineer (Parel)
🏢 Three Ess Computer Services (I
📍 Parel
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