Desktop Support Engineer

Job Summary:

We are seeking a skilled Desktop Support Engineer to provide technical support and troubleshooting for desktop systems, applications, and hardware. The ideal candidate will have a strong understanding of computer systems and networks, and will be responsible for ensuring that all desktop environments are functioning optimally.

Key Responsibilities:

- Provide technical support for desktops, laptops, printers, and IT peripherals.
- Install, configure, and troubleshoot Windows/Linux systems and applications.
- Manage Active Directory, O365, user accounts, and access rights.
- Troubleshoot hardware, software, LAN, Wi-Fi, and VPN issues.
- Manage helpdesk tickets and resolve issues within SLA.
- Support employee onboarding/offboarding and system setup.
- Maintain IT asset inventory and documentation.




- Escalate complex issues to L2/L3 teams.
- Provide VIP support to CEO and Directors.Qualifications:
- 1–4 years of experience in Desktop/IT Support.
- Good knowledge of Windows, Active Directory, O365, hardware, and basic networking.
- Strong troubleshooting and communication skills.

Skills:

- Proficient in Windows and offcie 365
- Knowledge of hardware components and troubleshooting
- Experience with remote desktop applications
- Troubleshooting
- Strong problem-solving skills
- Positive communication skills

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Desktop Support Engineer (Chinchpokli)
🏢 Thoughtsol Infotech
📍 Chinchpokli