About Company

Talemexa Pvt Ltd is committed to delivering reliable, technology-driven solutions and creating positive experiences for clients, candidates, and business partners. We believe that effective communication, responsive support, and a customer-first approach are essential to building trust and maintaining long-term relationships.

Our team values professionalism, collaboration, accountability, and continuous improvement. We encourage employees to share ideas, solve problems proactively, and contribute to a supportive environment where every interaction matters.

About the Role

Talemexa Pvt Ltd is looking for a friendly, patient, and customer-focused Customer Service Representative to serve as a primary point of contact for candidates and clients. The successful candidate will handle inquiries through phone calls, emails, and live chat while providing accurate information and timely assistance.

In this role, you will help resolve account-related questions, scheduling concerns, and general service requests. You will document customer interactions in the CRM system, coordinate with internal teams to address complex issues, and share feedback to improve service quality.

The ideal candidate will have excellent English communication skills, basic computer proficiency, a positive attitude, and the ability to remain professional when handling challenging situations. Previous customer service experience is an advantage, but candidates with strong communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities

- Handle Customer Inquiries: Respond to incoming calls, emails, and live chat messages from candidates and clients in a professional, friendly, and timely manner.
- Resolve Customer Issues: Assist with account-related questions, scheduling requests, general service inquiries, and other routine concerns.
- Provide Accurate Information: Explain relevant processes, share appropriate guidance, and ensure customers receive clear and consistent information.
- Maintain CRM Records:



Record customer interactions, update account details where authorized, and document resolutions accurately in the customer relationship management system.
- Escalate Complex Concerns: Identify issues that require additional assistance and route them to the appropriate internal teams with clear notes and relevant details.
- Deliver a Positive Customer Experience: Listen carefully, understand customer needs, demonstrate empathy, and work toward practical solutions.
- Manage Multiple Communication Channels: Prioritize calls, emails, and chat requests while maintaining response quality and meeting service expectations.
- Follow Support Procedures: Adhere to company guidelines, communication standards, data privacy requirements, and established escalation processes.
- Meet Service Standards: Work toward team goals related to response time, customer satisfaction, resolution quality, and productivity.
- Collaborate with Internal Teams: Coordinate with relevant departments to follow up on unresolved issues and ensure customers receive timely updates.
- Share Customer Feedback: Identify recurring concerns, report common issues, and suggest improvements to service processes and support documentation.
- Maintain Professionalism: Handle sensitive information responsibly and remain calm, respectful, and solution-oriented during difficult conversations.

Qualifications and Experience

- High school diploma or equivalent is required; a bachelor's degree is an advantage.
- Previous experience in customer service, customer support, call centers, or a similar role is preferred.




- Excellent written and verbal communication skills in English.
- Basic computer skills and the ability to navigate multiple applications.
- Familiarity with CRM systems, email support tools, or live chat platforms is an advantage.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to manage multiple requests and prioritize tasks effectively.
- Patience, empathy, a positive attitude, and a customer-first mindset.
- Willingness to work in rotational or adaptable shifts, including US-hour shifts for certain India-based teams.
- Ability to work independently while contributing effectively to a team.

Required Skills and Competencies

- Customer service and customer support
- English communication
- Telephone and email support
- Live chat handling
- CRM documentation and recordkeeping
- Problem-solving and issue resolution
- Active listening and empathy
- Time management and multitasking
- Escalation handling
- Attention to detail
- Teamwork and adaptability
- Professional communication

Why Join Talemexa Pvt Ltd

At Talemexa, you will have the opportunity to strengthen your customer service skills, work with different communication channels, and contribute directly to customer satisfaction. You will gain experience in support processes, CRM tools, issue resolution, and cross-team collaboration while developing your professional capabilities.

We encourage continuous learning, teamwork, and a supportive work environment where employees can grow and make a meaningful contribution.

Equal Opportunity Employer

Talemexa Pvt Ltd is committed to providing equal employment opportunities to qualified candidates. We value diversity, inclusion, and respectful workplace practices. Applicants are considered based on their relevant skills, qualifications, experience, and potential.

If you enjoy helping people, communicating clearly, and finding solutions to customer concerns, we encourage you to apply.

Salary: To be discussed during the interview.

📌 Customer Service Representative (India)
🏢 talemexa
📍 India