Job Description

Overview

Lead and manage the Technical Services team responsible for providing technical solutions and product approvals for Sika admixtures across key customers, including ready-mix concrete producers, contractors and precast manufacturers. Drive technical excellence, customer satisfaction and business growth by guiding the team in product development, mix design optimization, troubleshooting and on-site technical support.

Duties and Responsibilities:

- Lead, mentor and develop the Technical Services team to deliver high-quality technical support and customer solutions.
- Drive product approvals with current and existing customers in collaboration with Sales teams to support business growth.
- Understand customer and project requirements and guide the team in developing appropriate product and technical solutions.
- Provide technical direction on concrete mix design, product optimization and performance improvement.
- Oversee laboratory testing related to concrete, aggregates and cement, ensuring accuracy, quality and timely completion.
- Guide the team in troubleshooting customer complaints,



identifying root causes and developing effective corrective actions.
- Ensure effective planning and execution of product demonstrations, trials and performance testing at customer sites.
- Partner closely with Sales and Product Development teams to support customer trials, product launches and technical validations.
- Review and analyze technical data, test results and recommendations to ensure sound decision-making and maintain appropriate documentation.
- Build strong technical relationships with key customers, contractors, consultants and other stakeholders.
- Identify opportunities for product improvements and customized solutions based on customer feedback and market requirements.
- Develop technical capability within the team through coaching, knowledge sharing and continuous learning.
- Monitor market trends, emerging technologies and competitor activities and translate relevant insights into technical and business actions.
- Ensure adherence to Sika's technical, quality, safety and compliance standards across laboratory and site activities.

📌 Area Manager - Technical Services (Concrete) (Kolkata)
🏢 Sika
📍 Kolkata