Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

- Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
- Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
- Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
- Conduct quarterly “AI health-checks” and continuously improve system effectiveness
- Troubleshoot production issues, replicate bugs,



ship patches, and write transparent root-cause analyses (RCAs)
- Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

- Engineering degree is a must; Computer Science preferred
- Past experience in coding and a sound understanding of APIs is preferred
- Ability to communicate clearly with both technical and non-technical stakeholders
- Experience working in SaaS, customer success, implementation, or operations roles
- Analytical mindset with the ability to make data-driven decisions

Skills:- Python, Generative AI and Prompt engineering

📌 Integration Engineer (Bengaluru)
🏢 Robylon AI
📍 Bengaluru