- Handle inbound international calls related to card transactions, fraud, scams, and account security.
- Identify suspicious transactions and potential fraudulent activities.
- Follow banking procedures for customer verification and fraud prevention.
- Assist customers and take appropriate action to protect their accounts.
- Maintain accurate records of customer interactions.
- Handle customer information confidentially.
- Escalate complex cases to the relevant teams.
- Meet quality, productivity, and customer service targets.
Required Skills & Qualifications
- Graduation is mandatory.
- Minimum 12 months of work experience.
- International voice process experience is mandatory.
- Domestic voice process experience alone is not acceptable.
- Excellent communication and customer service skills.
- Robust problem-solving and analytical abilities.
- Banking or fraud detection experience is preferred.
- Comfortable working in ANZ shifts starting at 3:00 AM onwards.
- Willingness to work from the office in Gurugram.
- Previous organization PF registration is mandatory.
Key Skills
International Voice Process | Banking Operations | Customer Service | Fraud Detection | Scam Detection | Card Protection | Communication Skills