Role Purpose

Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.

Key Accountabilities
1. Renewals & Revenue Retention – Primary Accountability

- Own renewal planning, tracking and closure for all assigned partner-managed accounts.

- Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps.

- Engage channel partners proactively to secure timely customer renewals.

- Identify accounts at risk of non-renewal and initiate corrective action.

- Coordinate renewal proposals, commercial approvals, documentation and order closure.

- Minimize revenue leakage from missed, delayed or unsuccessful renewals.

2. Channel Partner Relationship Management

- Act as the primary point of contact for assigned channel partners on renewals.

- Drive partner accountability for customer engagement, renewal discussions and closure.

- Conduct periodic partner reviews to assess renewal status, risks and opportunities.

- Resolve partner concerns and escalations affecting customer retention.

3. Customer Retention & Account Health

- Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks.

- Track customer satisfaction, usage concerns and contractual commitments.

- Facilitate timely resolution of issues impacting renewal decisions.





- Identify opportunities for contract expansion, upselling and cross-selling.

4. Renewal Operations & Commercial Coordination

- Maintain accurate contract records, renewal dates, pricing and commercial terms.

- Coordinate quotations, purchase orders, agreements, invoicing and partner commissions.

- Ensure CRM accuracy and renewal forecast visibility.

- Standardize renewal workflows and improve turnaround times.

Requirements

Renewal Management: Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.

Channel Partner Management: Ability to engage, coordinate and drive channel partners to secure customer renewals.

Revenue Retention: Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.

Commercial Coordination: Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.

Pipeline & CRM Management: Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.

Stakeholder Management: Strong follow-up, relationship-building and coordination skills across partners, customers and internal teams.

Experience: 0 to 1 year

Benefits

- We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)

- Personal accidental insurance for you.

- Excellent company culture.

- Exposure to the fastest growing domain.

- We offer gratuity.

📌 Sales Ops Engineer (India)
🏢 LogicLadder
📍 India