About Guidant Global:

Guidant Global delivers dynamic, tailored workforce solutions that empower businesses to thrive in ever-evolving markets. Through our MSP, RPO, Direct Sourcing, Services Procurement and Consulting services, we help organization's find, engage, and manage the best permanent and contingent talent across the globe.

Part of Impellam Group, we champion A Better Way, a people-first approach that integrates deep industry expertise with advanced technology. Our technology turns workforce complexity into clarity, with real-time insights that support smarter talent decisions at scale.

With over 1.5 million STEM and professional experts in our network across 80+ countries, we don't just solve today's challenges. We're helping to shape the workforce of tomorrow.

About Guidant Global India:

At Guidant Global India, we play our part in shaping the future of work by powering recruitment and support services for Guidant teams across APAC and wider global markets. As a strategic delivery hub and global capability center, we partner with stakeholders worldwide to raise quality, strengthen compliance, and deliver consistently at scale.

We're not standing still. We're building deeper capability in-house, taking ownership of the work that matters most, and designing an agile, future-ready delivery model built for where the business is heading next.

Join us, and you'll be part of a people-first team that's expert, ambitious, and team-oriented, delivering A Better Way, every day.
Position objective:
Vertage has a combined spend of 8 billion under management, with 2,100 expert colleagues and 75,000 professionals serving customers worldwide.

Services Procurement is a rapidly growing service line for our business, offering both public and private sector customers a diverse range of services to procure and manage statement of work-based services. We are expanding,



and this role is central to building the operational engine behind a market-leading Services Procurement practice.

As a SOW & Data Coordinator, based in our GCC, you will own the accurate, timely and compliant administration of Statements of Work (SOWs) through the full contract lifecycle in the VMS. You will process approved changes, resolve invoicing and payment queries, maintain data quality, and provide first-line support to end users, so that UK-based Client Coordinators are freed up to focus on client relationships and business growth.

Your responsibilities will include, but are not limited to:

- Creating, quality-checking and maintaining SOW records in the VMS
- Processing changes to SOWs from approved change requests (deadlines, end dates, approvers, milestones)
- Resolving invoicing and payment queries between clients and suppliers
- Producing and quality-checking client reporting against agreed KPIs and SLAs
- Administering resource onboarding and offboarding, including system access
- Providing first-line support and guidance to end users on VMS processes

Key Responsibilities:

- SOW Record Management:Quality-checking SOWs, uploading and maintaining records in the VMS, and ensuring 100% data quality.
- Data Quality & Audit:Working proactively to ensure VMS records are up to date, with all approvals and audit trails in place.
- Change Request Processing:Implementing changes to proposal deadlines, end dates,



approvers and milestones as directed by approved Change Requests.
- Invoicing & Payment Queries:Ensuring project transactions are correctly recorded for accurate billing, checking milestones have been met before transactions are raised, and resolving invoicing and payment queries raised by clients or suppliers.
- Onboarding & Offboarding Administration:Overseeing the onboarding and provisioning process for new SOWs, creating supplier users on the VMS, and managing the offboarding process to ensure system access is closed at project end.
- Reporting & SLA Monitoring:Preparing manual and automated client reports, monitoring performance daily against SLAs, and flagging concerns to the UK Client Coordinator for action.
- First-Line Query Support:Acting as first point of contact for routine end-user and supplier queries, providing training and support on VMS processes, and escalating anything requiring client relationship judgement to the UK Client Coordinator.
- Process & Documentation Compliance:Ensuring all documents and processes used are in accordance with agreed operating standards, and keeping the operations manual up to date.
- SOW Closure:Closing SOWs in the VMS system in a timely manner at the end of each project.

Essential Attributes:

- Experience of VMS technology, e.g. SAP Fieldglass, Beeline
- High level of IT and data literacy
- Accuracy and attention to detail
- Strong written and spoken English, suitable for professional client-adjacent communication
- Comfortable working to UK/EU business hours overlap and tight deadlines

Desirable Attributes:

- Experience in outsourced Services Procurement or SOW management
- Understanding of procurement principles and processes
- Experience in a shared services or GCC operating environment
- Experience with billing/invoicing reconciliation

📌 SOW Senior Coordinator (India)
🏢 Guidant Global India
📍 India