How Youll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

- Process retail banking and mortgage-related applications and documents within defined turnaround times while meeting established productivity, accuracy, and timeliness metrics
- Perform document indexing and operational processing activities accurately to support service delivery and business continuity
- Deliver against individual and team service level expectations, including daily, monthly, and annual performance goals
- Escalate process exceptions, operational risks, and workflow issues promptly to the supervisor for resolution
- Maintain high standards of quality and compliance by adhering to operating procedures, information security requirements, and company policies
- Participate in refresher sessions, team huddles, training programs, and team meetings to remain current on process updates and business changes
- Build subject matter expertise within the process and support peers or team leads as required
- Identify and recommend opportunities for process improvement to enhance efficiency, accuracy, and service outcomes
- Support accurate reporting and documentation in alignment with internal standards and regulatory requirements
- Collaborate with team members, team leads, and relevant functional groups to support smooth process execution and resolution of operational issues.
- Participate in team and cross-functional forums to stay aligned with process changes, business requirements, and reporting expectations.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

JOB DIMENSIONS:

Contributes to operational effectiveness through timely and accurate processing within a service-level-driven environment

Experience: 1+ years of experience





- As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness
- Processes applications across Retail Banking and Mortgage domains while meeting individual and team performance metrics

Who You Are (skills/qualifications):

- Bachelors degree in Business, Finance, or a related field preferred; equivalent work experience may be considered
- 1+ years of relevant experience in banking, mortgage operations, document processing, indexing, or back-office operations preferred
- Prior experience in Retail Banking or Mortgage Services is desirable
- Experience working in a metrics-driven operations environment will be an added advantage
- Working knowledge of retail banking and mortgage operations processes, with the ability to understand and follow detailed procedural guidelines
- Basic computer proficiency and good typing speed, with a minimum benchmark of 20 wpm and at least 90% accuracy
- Solid attention to detail and the ability to perform repetitive tasks with a high degree of accuracy
- Good analytical and logical thinking skills to identify issues, validate information, and support process quality
- Effective verbal and written communication skills in English
- Ability to work collaboratively in a team-based setting and maintain performance under pressure or ambiguity
- Strong time management and organizational skills, with the ability to manage volumes and meet deadlines consistently
- Awareness of risk, compliance, confidentiality, and information security requirements in a banking operations environment

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

📌 Processor Mortgage Services (India)
🏢 CIBC India
📍 India