Job Description: AR – Voice Process
Role: Accounts Receivable (AR) – Voice Process
Experience: 1–5 years
Location: As per business requirement
Shift: US Shift
Process: International Voice Process
Job Responsibilities
- Handle inbound and outbound calls with international customers regarding outstanding payments and overdue invoices.
- Follow up on pending payments, resolve billing disputes, and clarify invoice-related queries.
- Perform collections activities while maintaining professional customer relationships.
- Coordinate with customers to establish payment commitments and ensure timely collections.
- Maintain accurate call records, collection notes, and account updates in the system.
- Meet daily, weekly, and monthly targets for collections, call quality, and productivity.
Required Skills
- Experience in Accounts Receivable, Collections, or International Voice Process.
- Excellent verbal communication and customer-handling skills.
- Basic knowledge of invoice processing, payment follow-ups, and aging reports.
- Positive negotiation, problem-solving, and objection-handling skills.
- Comfortable working in US shifts and achieving performance targets.
📌 AR Voice (India)
🏢 2COMs
📍 India