This is a remote position.

Senior Lead – Service Now SAM & HAM
Experience: 6+ Years (Total and Relevant)
Location: Remote – India
Work Mode: Fully Remote
Employment Type: Contract
Contract Duration: 6 Months
Shift Timing: AP Shift – 6:30 AM to 3:30 PM IST
BGV Requirement: Non-BGV
Number of Openings: 1
Job Overview

We are looking for an experienced Senior Lead – Service Now SAM & HAM with strong expertise in Service Now Software Asset Management (SAM) and Hardware Asset Management (HAM).

The ideal candidate should have hands-on experience in Service Now IT Asset Management (ITAM), software and hardware asset lifecycle processes, platform configuration, and solution delivery.

The consultant will be responsible for supporting SAM and HAM implementations, managing platform enhancements, troubleshooting issues, and providing technical and functional guidance to project teams.

Key Responsibilities

- Lead Service Now Software Asset Management (SAM) and Hardware Asset Management (HAM) implementation and enhancement activities.

- Configure and support Service Now ITAM capabilities covering software and hardware asset lifecycles.

- Manage software asset tracking, license management, reconciliation, and compliance-related processes.

- Support hardware asset management processes, including procurement, inventory, allocation, maintenance, and disposal.

- Design and optimize asset management workflows and automation.

- Collaborate with architects, developers, and business stakeholders to translate requirements into Service Now solutions.





- Provide technical and functional guidance to Service Now SAM/HAM team members.

- Support integrations between Service Now ITAM and other enterprise applications.

- Troubleshoot complex SAM/HAM configuration and production issues.

- Identify opportunities to improve software license utilization, asset visibility, and process efficiency.

- Participate in solution design, testing, deployment, and ongoing platform enhancements.

- Maintain functional and technical documentation.

- Ensure solutions follow Service Now platform standards and recommended practices.

Work Arrangement

- Location: Remote – India

- Work Mode: Fully Remote

- Shift Timing: AP Shift – 6:30 AM to 3:30 PM IST

- Contract Duration: 6 Months

- Background Verification: Non-BGV Requirement

Requirements Required Skills & Experience

- 6+ years of total and relevant experience in Service Now, with strong hands-on knowledge of Software Asset Management (SAM) and Hardware Asset Management (HAM).

- Strong understanding of Service Now IT Asset Management (ITAM).

- Experience configuring and implementing Service Now SAM and HAM solutions.





- Knowledge of software asset lifecycle management, software license management, and compliance processes.

- Experience supporting hardware asset lifecycle processes, inventory, and asset tracking.

- Understanding of Service Now platform configuration, customization, and workflow automation.

- Experience troubleshooting SAM/HAM-related functional and technical issues.

- Ability to translate business requirements into scalable Service Now solutions.

- Experience providing technical guidance and coordinating with implementation teams.

- Strong analytical, problem-solving, and stakeholder management skills.

- Excellent communication and team collaboration capabilities.

Preferred Skills

- Experience with Service Now SAM Pro and HAM Pro.

- Knowledge of software license reconciliation, normalization, and optimization.

- Exposure to Service Now CMDB and Discovery.

- Experience integrating Service Now ITAM with external asset management systems.

- Knowledge of Service Now Flow Designer and Integration Hub.

- Experience leading enterprise-scale Service Now ITAM projects.

Additional Requirements

- Availability to work the AP shift from 6:30 AM to 3:30 PM IST.

- Ability to work independently in a remote workplace.

- Strong leadership, communication, and stakeholder coordination skills.

- Experience supporting cross-functional technical and business teams.

Certifications

No mandatory certifications have been specified by the vendor.

📌 Senior Lead – ServiceNow SAM & HAM (India)
🏢 FyerX
📍 India