Cognizant CXCRM GCC Recruitment

Experience - 6 - 12 Yrs

Work Location - Bangalore

Notice Period - Immediate to 30 Days

Skills Required - Salesforce BA + Banking domain

Job Summary

Seeking a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.

Key Responsibilities

- Gather, analyze, and document business requirements and user stories.
- Work with stakeholders to define and prioritize business needs.
- Translate requirements into Salesforce functional specifications.
- Support Agile delivery, sprint planning, SIT/UAT, and defect management.




- Collaborate with Salesforce administrators, developers, and business teams.
- Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

Required Skills

- 5+ years of Business Analysis experience.
- 3+ years of Salesforce (Sales Cloud/Service Cloud) experience.
- Solid expertise in requirement gathering, stakeholder management, and process mapping.
- Experience with Agile/Scrum methodologies and UAT.
- Excellent communication and analytical skills.
- Banking/Financial Services domain experience is mandatory.

📌 Salesforce BA (Chennai)
🏢 Cognizant Consulting
📍 Chennai