The **Lead Technical Program Manager, Fraud Technology** is responsible for driving end-to-end technology governance, architectural alignment, and delivery execution for Citi's Enterprise Fraud Prevention initiatives. In this role, you will serve as a technical authority navigating critical cross-functional dependencies across distributed engineering squads, data science teams, core platform services, and risk/compliance partners. You will blend deep systems acumen with executive presence and crisp, diplomatic communication to guide multi-million-dollar programs from architectural discovery through production rollout. This position requires an in-depth understanding of how sub-functional units integrate end-to-end, as well as the ability to coordinate across diverse groups to achieve broad organizational objectives. **Key Responsibilities** **End-to-End Program Delivery & Strategic Roadmap Execution** + Lead end-to-end technology planning, execution, and delivery governance across complex, mission-critical programs within Citi's Fraud Technology Book of Work. + Define, baseline, and track program milestones, critical paths, and deliverable commitments across multiple agile squads and hybrid legacy/modernized distributed platforms. + Proactively manage complex cross-program dependencies, identifying technical bottlenecks, architectural conflicts, and resource constraints early to formulate and execute effective mitigation plans. + Establish rigorous Definition of Done (DoD), release readiness criteria, and robust operational cutover strategies tailored for high-throughput, ultra-low-latency financial transaction systems. **Architecture Alignment, Dependency Management & Systems Integration** + Guide stakeholders and engineering squads through complex trade-off evaluations, balancing business priorities, customer experience, platform strategy, performance benchmarks, and long-term maintainability. + Facilitate technical architecture reviews, interface design agreements (REST/SOAP APIs, Kafka/event-driven streaming), and binding cross-team integration contracts. + Apply deep technical domain knowledge across core software engineering disciplines, including microservices architectures, distributed API protocols, hybrid cloud and on-premise infrastructure, and resilient data layers. **AI-Augmented Program Management & Operational Excellence** + Champion and integrate modern Generative AI (GenAI) and automated tooling to streamline and modernize traditional program management workflows: + Automate the synthesis of complex technical discussions, action items, and Architectural Decision Records (ADRs). + Accelerate the generation of executive dashboards, release notes, and milestone variance analytics. + Standardize AI-driven delivery best practices, prompts,



and reporting templates across participating engineering teams. **Executive Presence & Stakeholder Communication** + Serve as the primary strategic liaison between engineering teams and executive leadership, articulating delivery health, technical trade-offs, blockers, and architectural risks with clarity, precision, and business context. + Influence, negotiate, and align cross-functional stakeholders across organizational boundaries without formal line authority. + Author and deliver high-impact executive collateral (executive one-pagers, steering committee presentations, risk heatmaps) and crisp briefings to Senior Leadership (MD/C-suite level). + Cultivate robust collaborative partnerships across business units, external technology vendors, operations, internal audit, and technology peers. **Risk, Governance, and Control Management** + Proactively identify, evaluate, track, and remediate technical program risks, architectural vulnerabilities, and control deficiencies across all delivery tiers. + Ensure strict compliance with Citi's Software Development Lifecycle (SDLC) governance, architecture review board standards, data governance policies, and relevant regulatory mandates (e.g., OCC, Federal Reserve, PCI-DSS, Model Risk Management). + Champion operational resilience and release integrity, enforcing zero-unauthorized-change policies, comprehensive automated rollback strategies, and stringent incident management protocols. **Qualifications & Competencies** **Experience & Domain Expertise** + **8+ years of experience** in Technical Program Management, Technology Project Management, Engineering Delivery, or related technology leadership roles managing large-scale enterprise initiatives. + **2+ years of experience** supporting payments, fintech, fraud prevention, risk management, or other highly regulated technology environments utilizing Agile, Scrum, SAFe, or Hybrid delivery frameworks. + Strong technical fluency in modern software architecture patterns, including microservices, REST/SOAP APIs, event-driven architectures (Kafka/MQ), hybrid cloud/on-prem environments, and distributed database systems. + Experience coordinating cross-functional teams, managing dependencies, tracking critical-path milestones, and supporting vendor integrations in matrixed organizations.



+ Demonstrated ability to deliver complex technology initiatives from planning through production deployment. **Project Management & AI Tooling** + PMP, PMI-ACP, CSM, SAFe, or comparable project/program management certification preferred. + Hands-on experience with enterprise delivery, portfolio, and collaboration tools including Jira, Confluence, Jira Align, MS Project, and ServiceNow. + Experience utilizing AI-enabled productivity tools (e.g., Copilot, LLMs, or enterprise AI platforms) to support reporting, documentation, meeting synthesis, and delivery management activities. **Leadership & Communication** + Demonstrated ability to facilitate stakeholder discussions, drive consensus, and influence technical and business partners in a cross-functional environment. + Excellent written and verbal communication skills with the ability to translate technical concepts into clear business-focused messaging. + Robust analytical and problem-solving skills with the ability to manage competing priorities and navigate ambiguity. **Education** + Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related discipline. Master's degree preferred. **Other Relevant Skills** Delivery Management, Project Management, Stakeholder Management ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Business Analysis / Client Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Lead Technical Program Manager Fraud Technology (Chennai)
🏢 Citigroup
📍 Chennai