Company: BrightCHAMPS Job Tilte : Customer Support Associate (ROW / US Market)

Location:
Bangalore (Work From Office) Working Days: 6 Days Working (Saturday & Sunday Mandatory) Week Off: Rotational Week Offs

About the Role
BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate– Voice Process, you will be responsible for handling customer interactions and resolving queries efficiently, ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.

Key Responsibilities
• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer queries, complaints, and escalations with empathy and accuracy.
• Provide information regarding products, services, payments, schedules, and processes.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure quick issue resolution.
• Accurately update CRM systems and maintain customer records.
• Follow company SOPs, scripts,



and communication guidelines.
• Meet daily productivity, quality, and performance metrics. Requirements
• Excellent verbal communication skills in English.
• A personal laptop which can be used for official purpose
• Strong interpersonal and customer-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in a fast-paced environment.
• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
• Prior experience in customer support/voice process/BPO is preferred.
• Freshers with strong communication skills can also apply. Preferred Skills
• Active listening and problem-solving abilities.
• Strong multitasking skills.
• Positive attitude and customer-first mindset.
• Ability to work collaboratively within teams. Why Join Us?
• Opportunity to work with one of the fastest-growing edtech companies.
• Energetic and energetic work culture.
• Career growth and learning opportunities.
• Exposure to global customer interactions.

📌 Customer Support Associate(US (Bengaluru)
🏢 BrightChamps
📍 Bengaluru