Company Description NURA – Sustained Health with Active-AI Screening – is a collaboration between Fujifilm Healthcare and Dr Kutty’s Healthcare, offering AI-enabled imaging combined with expert medical care. The organization focuses on preventive health screening to detect cancers and lifestyle-related diseases at early stages, helping individuals reduce risks and improve treatment outcomes. NURA’s approach supports healthy, asymptomatic people through regular, evidence-based screening programs. Centers are located across India, including Bengaluru, Gurugram, Mumbai, Hyderabad, Calicut, and Chennai, providing accessible and advanced screening services. Role Description The Customer Care Executive is a full-time, on-site role based at NURA’s Chennai center. The individual will handle incoming inquiries, schedule appointments, and guide visitors and patients through NURA’s screening services and processes. Day-to-day responsibilities include answering phone calls and messages, providing clear and empathetic information about services, fees, and procedures, and addressing basic concerns or redirecting complex queries to clinical staff when needed. The role involves maintaining accurate records of interactions, supporting front-desk operations, coordinating with internal teams to ensure smooth patient flow,



and following up with customers to support satisfaction and retention. The Customer Care Executive is expected to maintain a qualified and courteous demeanor at all times and represent NURA’s focus on preventive healthcare. Qualifications
• Candidates should possess strong customer interaction skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
• Candidates should possess effective Communication skills, with clear spoken and written English; proficiency in local languages is an advantage.
• Candidates should possess basic Sales and service promotion skills to explain offerings, handle inquiries, and support conversions to bookings.
• Candidates should possess good interpersonal skills, a patient-centric attitude, and the ability to manage sensitive health-related conversations.
• Relevant experience in healthcare, diagnostics, or service-oriented industries is beneficial.
• Ability to work on-site in Chennai, including rotating shifts or weekends as required, and to use basic computer and CRM tools.
• A minimum of a high school diploma; a graduate degree in any discipline, particularly in healthcare, business, or communication, is preferred interested candidates can share your cv at [email protected]

📌 Customer Care Executive (Chennai)
🏢 NURA - Sustained Health with Active-AI Screening
📍 Chennai