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Location:
Indore, MP | Work from Office ?

Experience:
1–4 Years ? Shift: US Night Shift Sofmen Technologies Pvt. Ltd. is looking for a customer-focused Technical Support Executive to support international clients and resolve application-related issues.

Key Responsibilities
• Handle customer queries via calls, emails, and messages.
• Troubleshoot application issues and user access problems.
• Manage support tickets and ensure timely resolution.
• Coordinate with technical teams for complex issues.
• Maintain proper documentation and keep customers updated.

Requirements:
• 1–4 years of experience in Technical/Application Support or IT Helpdesk.
• Positive English communication and problem-solving skills.
• Basic knowledge of web applications and troubleshooting.
• Willingness to work night shifts from our Indore office. PREFERRED EXPERIENCE
• Experience supporting SaaS platforms, software products, or business applications.
• Exposure to incident management, ticket resolution, and SLA-based support.
• Familiarity with database validation, data synchronization, or application monitoring.

📌 Customer Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore