The CCE will serve as the primary point of contact for internal and external stakeholders, handling inquiries, resolving issues, and ensuring smooth back‑office operations within the CLM International team. This role requires strong communication skills, attention to detail, and the ability to work collaboratively across departments to maintain high service standards and support business objectives. Responsibilities
• Respond to client and partner inquiries via phone, email, and chat in a timely manner
• Log, track, and resolve tickets using the company's CRM system
• Coordinate with cross‑functional teams to address escalated issues
• Maintain accurate records of interactions and update knowledge base articles
• Monitor service level agreements (SLAs) and ensure compliance
• Provide regular status reports on back‑office performance metrics
• Assist in onboarding recent clients and training them on processes
• Identify recurring problems and propose process improvements




• Support periodic audits and compliance checks
• Participate in team meetings and contribute to continuous improvement initiatives Qualifications
• Minimum 2 years experience in customer support or back‑office operations
• Excellent verbal and written communication skills in English
• Proficiency with CRM and ticketing tools (e.g., Zendesk, Salesforce)
• Strong problem‑solving abilities and attention to detail
• Ability to work independently and as part of a team
• Basic understanding of contract lifecycle management (CLM) concepts
• Familiarity with Microsoft Office Suite and Google Workspace
• High school diploma required; associate or bachelor's degree preferred
• Flexibility to work occasional extended hours to meet SLA requirements
• Positive attitude and commitment to delivering high‑quality service

📌 CCE (Chennai)
🏢 Digitide Solutions
📍 Chennai