Digital Healthcare Operations & Outreach CoordinatorCompany: MediConnect.fit

Location:
Dwarka Sector 7, South-West Delhi Employment Type: Full-time, on-site Proposed

Salary:
₹22,000–₹28,000 per month, depending on experience and suitability

Experience:
1–3 years preferred Reporting To: Operations Manager / Founder About MediConnect.fitMediConnect.fit is a digital healthcare services platform connecting patients with doctors, diagnostic laboratories, pharmacies, nursing-care providers and other healthcare services through a single digital platform. We are building our local healthcare network in Dwarka and surrounding areas, with a focus on accessible, coordinated and reliable healthcare services. Role OverviewWe are looking for a proactive, organised and responsible Digital Healthcare Operations & Outreach Coordinator to support day-to-day operations, coordinate with internal teams and healthcare partners, monitor service requests and help expand our local healthcare network. The successful candidate will act as a coordination link between the company, healthcare service providers and patients, ensuring that enquiries, bookings, partner communications, operational issues and follow-ups are handled systematically and promptly.

Key Responsibilities
1. Internal Team Coordination
• Coordinate daily activities with the operations, administration, finance, digital marketing and customer-support teams.
• Maintain a daily task tracker, pending-work register and follow-up schedule.
• Ensure that responsibilities assigned by management are communicated, tracked and completed within agreed timelines.
• Escalate operational delays, unresolved complaints and service disruptions to the appropriate team member.
• Conduct routine coordination meetings and share concise daily and weekly progress reports. 2. Healthcare Partner Coordination
• Coordinate with onboarded doctors, clinics, diagnostic laboratories, pharmacies, nursing-care providers and other healthcare partners.
• Maintain updated partner contact details, service availability, operating hours, service areas, price lists and authorised escalation contacts.
• Follow up on partner onboarding documents, agreements, service information and pending approvals.
• Ensure partners understand the applicable booking, referral, cancellation, payment and service-fulfilment processes.
• Follow up on pending appointments, diagnostic bookings, home healthcare requests and other service enquiries.
• Maintain a record of partner concerns, service delays, complaints and resolutions. 3. Digital Platform and Service Operations
• Monitor the MediConnect.fit platform and its service workflows during

working hours
.
• Check whether service listings, booking links, contact information and partner details are accurate.
• Coordinate with the technical team to report application issues, incorrect listings, booking failures, notification problems and other user-facing defects.
• Record issues with screenshots, timestamps, booking references and reproducible steps wherever applicable.
• Track reported issues until resolution and verify the correction before closing the task.




• Assist with user acceptance testing of new features and updates using approved test cases.
• Never make unauthorised changes to production data, patient records or financial transactions. 4. Local Healthcare Outreach and Network Development
• Identify and approach potential doctors, clinics, diagnostic laboratories, pharmacies, nursing-care providers and other relevant healthcare businesses in Dwarka and nearby areas.
• Support the onboarding and activation of current healthcare partners.
• Conduct professional visits and follow-ups with healthcare partners, subject to the approved outreach plan.
• Coordinate outreach to Resident Welfare Associations (RWAs), residential societies, local communities, marketplaces, temples and community organisations, as appropriate and with permission.
• Support participation in health camps, community awareness activities, local exhibitions and other approved outreach initiatives.
• Maintain a prospect register showing contacts approached, meetings completed, follow-ups due and onboarding status.
• Coordinate with the digital marketing team to align local outreach activities with campaigns and promotional materials. 5. Patient-Service and Booking Coordination
• Coordinate with the customer-support team to resolve routine booking and service enquiries.
• Follow up on pending doctor appointments, laboratory bookings, pharmacy orders and nursing-care requests.
• Help ensure that patients receive timely status updates through approved communication channels.
• Track cancellations, failed bookings, unresolved complaints and delayed service fulfilment.
• Escalate clinical questions, emergencies, adverse events and medical complaints to the designated qualified personnel immediately.
• Maintain professional communication and protect patient confidentiality at all times. 6. Reporting and Performance Tracking
• Prepare daily operational updates and weekly management reports.
• Maintain accurate records of partner onboarding, active partners, service requests, pending tasks, completed follow-ups and unresolved issues.
• Track enquiry-to-booking conversion, partner response times, booking completion and complaint-resolution status where data is available.
• Monitor outreach productivity, meetings conducted, qualified partner leads and successful onboarding.
• Identify recurring operational gaps and suggest practical improvements.
• Maintain documentation in the company's approved spreadsheets, CRM or operational systems. 7. Compliance, Documentation and Qualified Conduct
• Follow company policies, partner agreements, approved workflows and applicable healthcare regulations.
• Handle patient information and partner documents only through authorised systems and channels.
• Follow applicable privacy,



consent, information-security and data-access procedures.
• Ensure that marketing and outreach communications use approved claims and materials.
• Do not independently provide medical advice, promise clinical outcomes, approve partner credentials or make unauthorised financial commitments.
• Maintain professional relationships with doctors, patients, partners and community representatives. Essential Skills and Qualifications
• Graduate in any discipline; preference for healthcare administration, hospital management, business administration or a related field.
• Ideally 1–3 years of experience in hospital operations, healthcare coordination, diagnostic services, pharmacy operations, home healthcare, patient services or related operations.
• Good verbal and written communication skills in Hindi and English.
• Comfortable using smartphones, computers, spreadsheets, email, WhatsApp Business and digital platforms.
• Strong follow-up, coordination, documentation and problem-solving skills.
• Ability to manage multiple tasks without losing track of pending work.
• Willingness to undertake local field visits and meet healthcare partners.
• Professional, courteous and comfortable working in a growing startup environment. Preferred Experience
• Experience coordinating with doctors, laboratories, pharmacies or home healthcare providers.
• Familiarity with appointment booking, service fulfilment, partner onboarding and customer-support workflows.
• Exposure to healthcare apps, CRM systems, digital health platforms or hospital information systems.
• Experience in local business development, community outreach or relationship management. Performance ExpectationsPerformance will be evaluated against agreed targets, including:
• Timely completion of assigned tasks and follow-ups.
• Accuracy and completeness of partner records and operational trackers.
• Responsiveness to internal teams and healthcare partners.
• Number and quality of qualified healthcare partner leads and successful onboardings.
• Timely escalation and closure of operational issues.
• Booking and service-fulfilment coordination quality.
• Professional conduct, confidentiality and compliance with company procedures. Targets will be set by management according to business volume, available resources and the launch-stage operating plan. Working Requirements
• Full-time, on-site role based in Dwarka Sector 7, South-West Delhi.
• Local travel for healthcare partner visits and approved outreach activities may be required.
• Must be comfortable working with a small, cross-functional team and handling changing priorities.
• Must maintain accurate work records and provide regular updates to the reporting manager.

How to Apply
Interested candidates may share their updated CV, current residential locality, relevant experience, expected salary and notice period. Email: [email protected] Contact: (phone hidden)/ (phone hidden) MediConnect.fit is an equal-opportunity employer. Selection will be based on relevant skills, experience, communication and suitability for the role.

📌 Healthcare Operations coordinator (India)
🏢 Mediconnect.fit
📍 India