Job Title: Customer Service Support Advisor Req ID: 63437 Job Function: Customer Service Posting Start Date: 27/10/2026 Posting End Date: 28/10/2026 Division: UK Business Job

Location:
DLF IT Park 2 Advertised

Salary:
Competitive

About The Role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What You’ll Be Doing
• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool,



within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the productive management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package

📌 Customer Service Support Advisor (Kolkata)
🏢 BT Group
📍 Kolkata