Location:
-Chennai Exp:-6 to 8 yr Job Summary: As a Level 2 Support Engineer for Azure Virtual Desktop (AVD), you will provide technical support and maintenance for virtual desktop environments. You will handle escalated issues from Level 1 support, assist in deployments, and ensure smooth operation of AVD infrastructure. This role requires hands-on experience with Microsoft Azure services and a robust understanding of virtual desktop technologies.
Key Responsibilities
Technical Support & Troubleshooting
• Resolve escalated issues related to AVD session hosts, user profiles, and workspace access.
• Troubleshoot FSLogix profile containers, connectivity issues, and performance bottlenecks. Deployment & Configuration
• Assist in deploying and configuring AVD host pools, session hosts, and workspaces.
• Support image updates and patching of virtual desktop environments. Monitoring & Maintenance
• Monitor AVD performance using Azure Monitor and Log Analytics.
• Perform routine health checks and maintenance tasks to ensure system stability. Security & Access Management
• Manage user access, permissions, and security policies within AVD.
• Support configuration of NSGs, firewalls, and Azure AD roles. Documentation & Collaboration
• Maintain support documentation, SOPs, and troubleshooting guides.
• Collaborate with L3 engineers and other IT teams to resolve complex issues and improve service delivery. Required Skills &
Experience:
• 3–5 years of experience in IT support, with at least 1–2 years in AVD or VDI environments. Proficiency in:
• Azure Virtual Desktop (AVD)
• FSLogix profile containers
• Azure IaaS, VNet, NSG configurations
• PowerShell scripting
• Experience with:
• Azure Monitor and Log Analytics
• Citrix or VMware VDI environments
• Familiarity with ITIL processes and ticketing tools like ServiceNow.