Position Details Job

location:
Kochi, Trivandrum, Bangalore and Chennai Job Title: Head of Business Operations Practice Employee Type: Permanent Report to: Business Head Date of Joining: Immediate Role Description:
• Should have an overall experience of at-least 15 years with minimum of10 years in airline business processes and operations, with a focus on managed services and business operations outsourcing
• Client management, delivery management and practice building leadership role.
• Identify and build services/practices that support business operations in Airlines/travel industry.
• Build a team of practitioners that will provide/support these services across the globe for identified customers.
• Build and grow the practice to contribute at least 25% of the growth in the entire portfolio.

Key Responsibilities
• Develop and execute a strategic roadmap for the Managed Service/Business Operations Practice, aligning with the company's overall goals and objectives.
• Oversee the end-to-end delivery of managed services and business operations solutions, ensuring they are delivered on time, within budget, and to the highest quality standards.
• Serve as a trusted advisor to clients, understanding their business needs, challenges, and objectives, and recommending tailored solutions to optimize business operations and drive business growth.




• Build and mentor a high-performing team of business operations managers, analysts, and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Identify opportunities to streamline and optimize business processes, leveraging automation and technology to drive efficiency and reduce costs.
• Develop and implement key performance indicators (KPIs) and metrics to monitor the performance of managed services and business operations, identifying areas for improvement and implementing corrective actions as needed.
• Identify and mitigate risks associated with managed service and business operations engagements, proactively addressing issues to ensure client satisfaction and business continuity. Key qualities
• Robust leadership skills with the ability to inspire and motivate teams to achieve their full potential.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients, team members, and stakeholders at all levels.
• Deep understanding of business processes, operations management principles, and industry best practices.
• Proven ability to develop and execute strategic plans, drive business growth, and achieve operational excellence.
• Experience working in a managed services or professional services environment is preferred.

📌 Head of Business Operations Practice (India)
🏢 IBS Software
📍 India