Hiring: Client Relationship & Sales Executive (CRM) Company: Dusala India Pvt. Ltd.

Location:
Raipur, Chhattisgarh (Work from Office)

Experience:
1–3 years preferred Employment Type: Full-time

About the Role
Dusala India is looking for a confident, proactive and well-spoken Client Relationship & Sales Executive who can manage customer relationships, handle bulk and corporate gifting enquiries, follow up with potential buyers and help convert enquiries into sales. We need someone who enjoys interacting with people, understands customer requirements and takes responsibility for providing an excellent customer experience.

Key Responsibilities
1. Client Relationship Management
• Manage new and existing customers through calls, WhatsApp and email.
• Build long-term relationships with individual, premium and repeat customers.
• Understand customer preferences, recommend products and assist with purchases.
• Handle customer queries, complaints and after-sales support professionally.
• Maintain personalised relationships with important clients. 2. Bulk & Corporate Gifting Orders
• Handle enquiries for corporate gifting, wedding gifting, festive gifting and bulk purchases.
• Understand client requirements, budgets, quantities and delivery timelines.
• Share product catalogues, quotations and gifting options.
• Follow up on proposals, samples, quotations and pending confirmations.
• Coordinate with internal teams for customisation, packaging, payment and dispatch.
• Ensure smooth execution of bulk orders from enquiry to delivery. 3. Calling & Sales Follow-ups
• Make regular outbound calls to interested and existing customers.
• Follow up on website, WhatsApp, social media and other sales enquiries.
• Convert potential leads into confirmed orders.




• Reconnect with previous customers for new launches, gifting occasions and repeat purchases.
• Maintain a structured follow-up schedule. 4. Abandoned Checkout Recovery
• Contact customers who have added products to their carts but haven't completed purchases.
• Understand their concerns and help resolve purchase-related queries.
• Follow up through calls, WhatsApp and email.
• Assist customers with product selection, payment or order completion. 5. Client Coordination & Reporting
• Maintain updated client details, conversations and order records.
• Track pending enquiries, follow-ups, quotations and conversions.
• Coordinate with operations, inventory and dispatch teams.
• Prepare daily reports on calls, enquiries, confirmed orders and pending follow-ups.
• Ensure no important customer enquiry or gifting prospect is missed. Skills & Qualifications
• Strong verbal and written communication in Hindi and English.
• Confident and comfortable making customer calls.
• Experience in client relations, sales, telecalling or customer service.
• Good negotiation and follow-up skills.
• Ability to manage multiple customers and orders simultaneously.
• Basic Excel, WhatsApp Business and email proficiency.
• Strong organisational skills and attention to detail.
• A responsible, customer-focused and sales-oriented approach. Preferred

experience:
Premium retail, fashion, jewellery, corporate gifting, hospitality, e-commerce or B2B sales. What We're Looking ForSomeone polite with clients, persistent with follow-ups, organised with orders and genuinely interested in building customer relationships and driving sales. To apply: Share your resume along with your current salary, expected salary, notice period and availability for an interview.

📌 Client Relationship (Raipur)
🏢 DUSALA INDIA
📍 Raipur