Posting date: October 18, 2026 __jobinformationwidget.freetext.
ExternalReference__ 004045SR Apply Save Job
•

Job Type
Part-time
• Location Cambridge
• School/Unit Harvard University Central Administration
• Department American Repertory Theater
• Salary Grade 049
• Job Function General Administration
• FLSA Status Non-exempt
• Term Appointment No
• Union 55
- Hvd Union Cler & Tech Workers Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. A.
R.
T. is a leading force in American theater, producing groundbreaking work that is driven by risk-taking and passionate inquiry in Cambridge and beyond. Since 2008, Terrie and Bradley Bloom Artistic Director Diane Paulus has pursued A.
R.
T.’s mission to “expand the boundaries of theater” by programming transformative theatrical experiences, always including the audience as a central partner. A.
R.
T. is nationally and internationally recognized as a leader of artistic innovation. In recent years, productions that began at A.
R.
T. have won 19 Tony Awards, and numerous works developed by A.
R.
T. have been performed throughout the country and around the world. As the professional theater on the campus of Harvard University, A.
R.
T. is committed to playing a central role in the cognitive life of the University, catalyzing discourse, interdisciplinary collaboration, and creative exchange among a wide range of academic departments, institutions, students, and faculty members. For more information, please visit our website at: https://americanrepertorytheater.org/

Job Description
Under the leadership of Artistic Director, Diane Paulus, the American Repertory Theater (A.
R.
T.) is poised to extend its Box Office services to support the vision of the Artistic Director and our productions, while enhancing the cultural climate of the community, and creating a model for American theaters. With this new visibility and energy, the Ticket Services Representative will join a Patron System/Ticket Services Department that is designed to respond the highest level of customer satisfaction. Reporting to the Ticket Services Manager, the Ticket Services Representative is an important member of an evolving Patron System/Ticket Services Department for the A.
R.
T. The successful candidate will undertake a broad range of ticketing transactions and data cleaning responsibilities, which enable the box office to provide high-quality customer relations. This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information. Duties & Responsibilities
• Engage in timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database,
• Update records as needed
• Ensure the accuracy of customer and transactional information.
• Efficiently and effectively process single ticket transactions, subscription orders, ticket exchanges, ticket donations and other solicited donations.
• Assist patrons via phone, in person, via email and online chat to complete transactions and answer questions;
• Work on projects as assigned by the Ticket Services Manager and the Head of Patron Services.
• Adhere to theater’s policies and procedures;
• Work in a safe manner;
• Perform duties as workload necessitates;




• Maintain a positive and respectful attitude;
• Communicate regularly with supervisor about department issues;
• Demonstrate efficient time management and prioritize workload;
• Demonstrate regular and consistent attendance and punctuality;
• Meets department productivity standards;
• Participates in theatre events as needed or required.

Key Responsibilities
• Sharing Ticket Services policies, procedures and seasonal information with the other representatives to promote Patron Services/Ticket Services consistency.
• Soliciting clarity of information from the management team when scenarios of conflicting or missing information present themselves to the representative staff.
• Being confident in fielding questions about the ART season on the phones for inbound calls and outbound calls.
• May also be responsible for Ticket Services opening and/or closing procedures.
• Additional duties as assigned. Qualifications Basic Qualifications are the minimum requirements a candidate must meet to be considered for this role.
• Two years of experience in a box office environment using Tessitura or similar CRM database. Additional Qualifications And

Skills:
• Basic computer knowledge of Google docs.
• Excellent attention to detail and accuracy.
• Excellent typing skills.
• Self-starter with ability to problem-solve efficiently and effectively.
• Ability to multi-task in a fast-paced office are necessary.
• Interest or experience in the arts is helpful.
• Ability to work independently with minimal supervision and with others as part of a team.
• Can lift 35 pounds.
• Solid written and verbal communication skills—expressing oneself as well as listening.
• Self-motivation, attention to detail, and a willingness to learn new skill sets Additional Information
• Standard Hours/Schedule: 25 hours per week (off Sunday and Monday)
• Wednesday 6.5 hours
• Thursday 6.5 hours
• Friday 6.5 hours
• Saturday 5.5 hours
• Work Schedule: 25 hours per week. Schedule includes at least one weekend day. Total working days are 4 days per week but may flex up to meet the needs of the department. Additional required hours on a flexible schedule during periods of subscription on sale, the production season, special events, and rentals that require ticketing support.
• Visa Sponsorship: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings: Identity, Criminal, and Credit
• Other Information:
• This position is subject to periodic unpaid leaves of absence based upon the Production calendar. This position requires occasional overtime and the ability to work some early AM shifts, nights, weekends, and over holidays. The Ticket Services Representative is deemed critical during the production run.
• This position will have a 3-month orientation and review period. Work Format Details This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 049.



Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment Statement Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. Apply Save Job Share
•

Job Type
Part-time
• Location Cambridge
• School/Unit Harvard University Central Administration
• Department American Repertory Theater
• Salary Grade 049
• Job Function General Administration
• Work Format Hybrid
• FLSA Status Non-exempt
• Term Appointment No
• Union 55
- Hvd Union Cler & Tech Workers List #1 Similar Roles Director of Business Operations Salary Location Cambridge, MA, United States Union 00
- Non Union, Exempt or Temporary Work Format Hybrid

Job Type
Full-time FLSA Status Exempt Location Cambridge Brand Harvard Faculty of Arts and Sciences Salary Grade 060 Term Appointment No Harvard Job Function General Administration Description
• Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 16, 2026.**Job Summary: Reporting to the Chief of Adminis Reference e64cb169-a26d-45db-ac07-9409b881ae56 Expiry Date 01/01/0001 Read more Save Job Read more Save Job Director of Security Salary Location , Union 00
- Non Union, Exempt or Temporary Work Format Fully On-site

Job Type
Full-time FLSA Status Exempt Location Washington Brand Harvard Faculty of Arts and Sciences Salary Grade 059 Term Appointment No Harvard Job Function General Administration Description Job Summary: The Security Director has overall responsibility for the safety and security of the people, property and assets owned by Dumbarton Oaks. Possess primary responsibility for the management Reference 5917fe0e-544b-49a9-a854-1224a68a6924 Expiry Date 01/01/0001 Read more Save Job Read more Save Job Development Assistant, Major Gifts Salary Location , Union 55
- Hvd Union Cler & Tech Workers Work Format Hybrid Department Alumni Affairs and Development

Job Type
Full-time FLSA Status Non-exempt Location Cambridge Brand Harvard University Central Administration Salary Grade 053 Term Appointment No Harvard Job Function General Administration Description Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance Reference 389e0119-d6ea-415b-a376-410bfa706446 Expiry Date 01/01/0001 Read more Save Job Read more Save Job Join Our Talent Community Let's keep in touch Stay connected to learn more about Harvard and future opportunities. JOIN OUR TALENT COMMUNITY Ticket Services Representative Apply

📌 Ticket Services Representative (Patera)
🏢 American Repertory Theater
📍 Patera