Company Description Coitonic Outfits is a specialized e-commerce brand focused on high-quality gym and workout apparel that supports an active lifestyle. The company offers a wide range of functional, comfortable, and stylish garments, including moisture-wicking tops, breathable leggings, supportive sports bras, and durable shorts. Each product is designed to endure intense training sessions while helping customers feel confident and perform at their best. Coitonic’s user-friendly online platform enables easy browsing, filtering by size, color, and style, and secure purchasing. Serving both seasoned athletes and newcomers to fitness, Coitonic aims to make every gym visit a blend of performance and style. Role Description The Customer Support Executive role at Coitonic Outfits is a full-time, in office position based in Jaipur. This role involves responding to customer inquiries via email, chat, and phone, providing order-related assistance, and resolving issues such as delivery, returns, and exchanges. The Customer Support Executive will guide customers through the online shopping process, support them in selecting appropriate products, and ensure accurate and timely information is shared. Day-to-day responsibilities include maintaining customer records, escalating technical or platform-related issues to relevant teams,



and following up to ensure successful resolution. The role also requires monitoring customer feedback, contributing to process improvements, and supporting overall customer satisfaction and brand loyalty. Job

Location:
3rd floor, D 229, Hanuman Nagar, Amrapali Marg, Vaishali Nagar, Jaipur
- 302021 Qualifications
• Candidates should possess strong Customer Support and Customer Service skills to handle inquiries and resolve issues effectively.
• Candidates should possess skills in Customer Satisfaction to manage feedback, build trust, and maintain long-term customer relationships.
• Candidates should possess Online Support capabilities to assist customers through digital channels, including email, chat, and web forms.
• Candidates should possess Technical Support skills to troubleshoot basic platform, account, and order-related issues and coordinate with internal teams when needed.
• Relevant qualifications include excellent verbal and written communication in English, strong problem-solving abilities, and a customer-focused mindset.
• Additional beneficial qualifications include prior experience in e-commerce or retail support, familiarity with CRM or ticketing tools, and the ability to work in a fast-paced environment.

📌 Customer Support Executive (Jaipur)
🏢 Coitonic Outfits
📍 Jaipur