Job Description
– Inside Sales Executive Company Name: Swastik Industrial Works Industry: Stainless Steel Fasteners – Manufacturing & Trading Job

Location:
Mumbai, Maharashtra Department: Sales & Marketing Designation: Inside Sales Executive Experience Required: 2–5 Years (Preferably in B2B / Industrial Sales) Working Days: Monday to Saturday

Working Hours
9:30 AM to 6:30 PM Website: https://siwindia.com/

About the Company
Swastik Industrial Works is a leading manufacturer, trader, and supplier of stainless steel fasteners, serving various industries across India and international markets. With over four decades of industry experience, we specialize in providing high-quality fastening solutions to OEMs, industrial clients, and traders. Key Roles & Responsibilities 1. Sales & Customer Relationship Management
• Handle incoming sales inquiries through calls, emails, and other communication channels.
• Maintain strong relationships with existing customers and develop new business opportunities.
• Follow up with potential customers to convert inquiries into confirmed orders.
• Understand customer requirements and recommend suitable products. 2. Lead Generation & Sales Conversion
• Identify potential customers through online research, databases, and references.
• Conduct regular follow-ups with prospects to generate business.
• Work towards achieving monthly and quarterly sales targets.
• Coordinate with Business Development Executives (BDEs) for lead conversion and customer follow-ups. 3. Quotation & Order Coordination
• Prepare and share quotations based on customer requirements.
• Coordinate with the purchase, inventory, and order processing teams regarding stock availability and pricing.
• Follow up on pending quotations,



purchase orders, and customer confirmations.
• Ensure timely processing of customer orders. 4. Customer Support & Coordination
• Address customer inquiries regarding product availability, pricing, and delivery schedules.
• Coordinate with warehouse and dispatch teams for timely deliveries.
• Follow up with customers regarding pending payments in coordination with the Accounts Department.
• Resolve customer concerns professionally and efficiently. 5. Sales Reporting & Documentation
• Maintain accurate records of customer interactions, inquiries, and sales activities.
• Prepare daily and weekly sales reports for management.
• Update customer databases and sales trackers regularly.
• Track pending inquiries, quotations, orders, and follow-ups. Required Skills & Qualifications
• Graduate in any discipline; B.
Com, BBA, or Engineering background preferred.
• 2–5 years of experience in Inside Sales, B2B Sales, Industrial Sales, or Sales Coordination.
• Strong verbal and written communication skills.
• Proficiency in MS Excel, email communication, and CRM software.
• Positive negotiation, follow-up, and customer relationship management skills.
• Ability to handle multiple customer inquiries and work under deadlines.
• Target-oriented mindset with strong problem-solving abilities.
• Knowledge of stainless steel fasteners, industrial products, or hardware products will be an added advantage. Key Performance Indicators (KPIs)
• Monthly sales target achievement.
• Number of inquiries converted into confirmed orders.
• Lead follow-up and conversion rate.
• Quotation turnaround time.
• Customer retention and repeat business.
• Accuracy and timeliness of sales reporting.

📌 Inside Sales Executive (Mumbai)
🏢 SWASTIK INDUSTRIAL WORKS - India
📍 Mumbai