Company Description M CARS is a trusted destination for luxury car sales, offering a curated selection of premium vehicles for discerning buyers. The company focuses on exceptional quality and transparency, with each vehicle thoroughly inspected to meet high standards. Customers benefit from a seamless buying experience designed to provide confidence at every step. M CARS is committed to excellence, reliability, and delivering unmatched customer service to create long-term relationships with clients. Role Description The Customer Relationship Management Specialist will manage and enhance customer interactions throughout the sales and post-sales lifecycle, ensuring a high-quality experience for luxury car buyers. This full-time, on-site role, based in the Greater Chennai Area, involves maintaining and updating CRM systems, tracking customer inquiries, and coordinating follow-ups to support sales conversions and retention. The specialist will collaborate closely with the sales team to segment customer data, identify opportunities, and develop personalized outreach strategies. Daily responsibilities include analyzing customer feedback, preparing reports on customer engagement, coordinating resolution of customer issues, and supporting initiatives that strengthen loyalty and repeat business. The role also requires consistent,



professional communication with customers and internal stakeholders to maintain accurate records and smooth operational workflows. Qualifications
• Robust Customer Relationship Management (CRM) skills, including experience with CRM tools and maintaining accurate customer records.
• Excellent Communication skills, with the ability to interact clearly and professionally with customers and internal teams.
• Solid Analytical Skills to interpret customer data, generate insights, and support decision-making for sales and service strategies.
• Sales skills and customer-focused mindset to support lead nurturing, cross-selling, and retention activities.
• Project Management capabilities to coordinate CRM initiatives, follow-up campaigns, and process improvements.
• Prior experience in automotive, retail, or customer-focused environments is beneficial.
• Proficiency in basic office and CRM software; comfort working with spreadsheets and reports.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Ability to work on-site in the Greater Chennai Area, with strong organizational skills and attention to detail. Head
- HR [email protected]

📌 Customer Relationship Management Specialist (Chennai)
🏢 M Cars
📍 Chennai