Content Development & Instructional Design  Design and develop engaging, practical, and learner-centric training content for Store team.  Customize training material to meet the specific needs of target audiences (warehouse and backend)  Continuously update content to ensure relevance, alignment with business goals, and industry best practices Training Delivery  Facilitate classroom and virtual training sessions on soft skills such as communication, teamwork, leadership, emotional intelligence, time management, etc.  Use adult learning principles and interactive methodologies to ensure high engagement and knowledge retention  Evaluate training effectiveness through feedback, assessments, and follow-up Plan the zonal annual training calendar with maximum coverage and adherence within the assigned budget, prioritising stores and roles by business impact  Ensure maximum effectiveness of sales and service goals (conversion, ATV, UPT, customer experience) by developing, implementing and conducting store training programmes  Conduct and impart on-the-job, off-the-job, product and statutory/compliance training (including induction and current-store opening training)



for store-level employee groups as per pre-defined training modules  Plan and deliver CSA training programme workshops and support the Store Manager core training programme whenever required Training Needs Identification  Partner with business stakeholders and HR to assess training needs across departments and roles  Conduct surveys, interviews, focus groups, and performance data analysis to identify skill gaps  Recommend appropriate learning interventions to address identified needs 4. Monitoring & Reporting  Track participation, feedback, and training outcomes through reports and dashboards  Measure ROI of learning programs and suggest improvements  Maintain records of training sessions, materials, and evaluations. Qualification & Skills
• Bachelor’s degree in Human Resources, Psychology, Education, or related field (Master’s preferred)
• 5+ years of experience in training, content development, or L&D; roles
• Proven experience in soft skills training delivery
• Excellent written and verbal communication skills
• Strong facilitation, presentation, and stakeholder management skills
• Analytical mindset with the ability to interpret data and make decisions
• Self-driven, creative, and passionate about employee development

📌 AM/DM - Training (North) (Gurugram)
🏢 V-Mart Retail
📍 Gurugram