Location:
Assigned Oneiros branch in Surat. Employment: Full time and on site, with rostered availability for peak hours, weekends and events. Weekly off as scheduled. Reports to: Designated Club Head or Cluster Head; the Director where no such position is appointed. Accountability: Daily operations, branch team performance, member experience and delivery of approved commercial targets. Role purpose We are looking for an experienced Branch Manager to take ownership of one Oneiros club. You will keep the branch ready for members, lead teams respectfully, deliver service and revenue targets, control approved expenses and resolve operational issues promptly. You will work with head-office HR, Finance, Sales and technical leaders to maintain Oneiros standards and reduce routine escalations to management.

Key responsibilities
1 Daily branch operations and facility readiness Own opening and closing checks, shift handovers, daily inspections and duty-manager coverage across operating hours. Ensure reception, sports areas, washrooms, changing rooms and common areas are clean, functional and ready on time. Coordinate all facilities available at the assigned branch, including gym, pool, sports coaching, fitness studios, kids play areas and pay-and-play activities. Coordinate café services with the café manager where applicable. 2 Team leadership and coordination with HO HR Set department priorities, approve rosters within policy, review attendance and conduct daily briefings. Coach supervisors, support strong performers and address behaviour concerns fairly. Coordinate hiring needs, induction, probation feedback, training, appraisals and disciplinary documentation with HO HR. Maintain clear operational reporting lines and resolve conflicts between managers, coaches and support teams respectfully. 3 Member experience and service recovery Own the member journey from enquiry and orientation to regular usage and renewal. Monitor front-desk conduct, response times, cleanliness, facility availability and the handling of visitors and VIPs. Maintain a complaint and service-request tracker with owners and deadlines. Resolve issues within delegated authority, follow up with the member and escalate reliable or repeated concerns with a corrective action plan. Commercial delivery and operational controls 4 Membership sales renewals and activity revenue Deliver approved branch targets for memberships, renewals, coaching, pay-and-play and events. Review enquiries, trial visits, follow-ups, conversions, collections and member drop-offs with the sales team. Coordinate local outreach and approved promotions with HO Sales and Marketing. Ensure accurate member records, transparent communication and use of approved prices, offers and membership terms.



5 Sports coaching and programme delivery Coordinate coaching timetables, court and activity bookings, trainer availability, batch capacity and member communication. Monitor punctuality, cancellations, participation and service feedback. Work with qualified sports and fitness leads on programme quality, instructor credentials and safe delivery. Maintain clear responsibilities for supervision, children's activities and participant handovers. 6 Housekeeping maintenance and asset care Lead housekeeping, maintenance, security, gardening and relevant vendors through daily checks and service schedules. Track consumables, equipment condition, breakdowns and preventive maintenance. Ensure unsafe equipment or areas are taken out of service promptly. Track repairs through completion and obtain technical clearance from the responsible specialist before reopening where required. 7 Safety security and compliance coordination Maintain emergency readiness, incident reporting, access controls and staff awareness of safety procedures. Verify lifeguard and first-aid coverage with responsible specialists and keep safety and maintenance records current. Coordinate pool operating checks with qualified staff, relevant licence and inspection follow-ups with HO, and café hygiene actions with the café manager. Escalate injuries, safeguarding concerns, serious misconduct and major security incidents immediately. 8 Expenses collections and vendor controls Manage the approved branch operating budget. Verify purchase requests, petty cash, vendor attendance, service completion and invoices before recommending or approving expenditure within written limits. Reconcile collections and refunds with approved records and Finance. Monitor overtime, wastage, consumables and utilities; investigate variances and prevent unauthorised discounts or commitments. 9 Events reporting and continuous improvement Execute the approved branch events calendar, coordinating staffing, bookings, vendors, member communication and post-event reviews. Support new programmes and approved branch improvement projects. Submit daily exception reports, weekly operational reviews and a monthly branch dashboard. Track actions to closure and report recurring problems, revenue gaps and staffing risks with recommendations.



Candidate profile and performance expectations Required experience and capabilities 6 to 10 years of relevant operations experience, including at least 3 years managing a branch, club, fitness centre, hospitality venue or comparable service operation with multiple teams. Proven ability to lead supervisors and shift teams, handle member complaints, deliver revenue targets, manage expenses and coordinate maintenance. Experience with sports or leisure operations is preferred. Graduate in any discipline; management or hospitality qualifications preferred. Strong communication in Gujarati, Hindi and English, working knowledge of Excel and CRM systems, and sound commercial judgement. Working relationships and decision authority Department supervisors and assigned branch teams report operationally to the Branch Manager. HO HR owns HR policy and employee processes; Finance owns financial verification and payment controls. Sales and technical leaders set functional standards. The Branch Manager coordinates their implementation and follows approved reporting lines. The manager may allocate staff, implement approved schedules, resolve member issues and approve routine expenses within written limits. Hiring approval, salary changes, formal disciplinary outcomes, termination, exceptional refunds or discounts, major purchases and policy changes require the designated HO or management approval. The manager may immediately suspend an unsafe activity and escalate for review. Expected outcomes in the first 90 days Days 1 to 30: Audit branch staffing, service, sales pipeline, facilities, safety records and expenses. Establish daily checks and present priority corrective actions. Days 31 to 60: Implement approved rosters, complaint tracking, preventive maintenance and revenue follow-ups. Address priority team and service gaps with HO support. Days 61 to 90: Demonstrate progress against agreed targets, close priority actions and present a branch dashboard with a plan for the next quarter. Measures of success Agree numerical targets and approval limits with management at joining. Review results monthly against the approved branch plan. Revenue: Target achievement, enquiry conversion, renewal rate and collections. Member service: Feedback, repeat complaints and resolution within agreed timelines. Operations: Opening readiness, facility availability and maintenance completion. People: Shift coverage, team retention and completion of reviews and training. Controls: Budget variance, collection reconciliation and closure of safety actions. Compensation will be discussed based on experience and role fit. Please share your CV, current and expected compensation, notice period, team size managed and an example of a branch improvement you have delivered. Example: Excellent verbal and written communication skills

📌 Club Manager Branch (Surat)
🏢 ONEIROS The Sports Club
📍 Surat