Job Description
1. Customer Servicing
• Design: Manage design process to ensure customers get a timely, consistent and high-quality experience. A talented team of design partners and design managers will work with you to make this happen
• Production: Coordinate with the central production team to ensure on-time dispatch and delivery of products, in adherence to HomeLane's quality standards
• Installation: Manage simultaneous installations across the city/region by working the HomeLane Project Managers and HomeLane Square Installation Teams.
• Vendor Management: Manage deliverables of external vendors (e.g., wall painting, wallpaper, loose furniture, false ceiling etc) that are customer commitments from HomeLane 2. Customer Expectation Setting & Communication :
• Let positive news take the steps, and bad news the escalator.



While your main objective will always be to pre-empt issues and ensure
- actuals
- are in line with
- planned-, slip-ups might happen. You will take responsibility for communicating the bad news first and proactively, to the customer.
• Setting the right communication framework amongst all stakeholders and the customer (what must be communicated when, and by whom) 3. Lead & Develop Team: Coach Design Managers, Design Relationship Managers, Project Managers, Quality Control Executives, Installation Partners and other vendors so that the unit delivers strongly each time, every time 4. Adherence to process: Ensure that each project is executed as per the process set by the organization

📌 AGM-Last Mile Operations(Interiors Industry Exp Only)-NCR Region (Noida)
🏢 HomeLane
📍 Noida